About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
We are looking for a proactive and detail-oriented Human Resource Generalist to join our growing team. The HR Generalist will play a key role in supporting a wide range of HR functions, including recruitment, employee relations, compensation and benefits administration, performance management, and compliance.
This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and is passionate about creating a positive and engaging employee experience.
Duties and Responsibilities:
Serve as the first point of contact for employees regarding HR-related inquiries and processes.
Assist in the administration of compensation and benefits programs, including payroll coordination and HMO enrollment.
Maintain and update employee records and HR databases in compliance with company policies and data privacy regulations.
Support the implementation of performance management, training, and employee engagement initiatives.
Provide guidance and assistance in handling employee relations issues and disciplinary actions.
Ensure compliance with labor laws and internal policies, escalating issues when necessary.
Prepare and maintain HR reports, metrics, and documentation as required.
Collaborate with cross-functional teams to promote a positive and inclusive workplace culture.
Qualifications:
Bachelor’s degree in Human Resources Management, Psychology, Business Administration, or a related field.
At least 1–2 years of experience in a generalist or similar HR role.
Strong understanding of HR processes, labor regulations, and best practices.
Excellent communication, interpersonal, and organizational skills.
Proficient in MS Office applications and familiarity with HRIS or HR tools.
High level of professionalism, integrity, and discretion in handling confidential information.
Amenable to work in the night shift and in a hybrid setup
Skills Required
- Bachelor's degree in Human Resources Management, Psychology, Business Administration, or a related field
- 1–2 years of experience in a generalist or similar HR role
- Strong understanding of HR processes, labor regulations, and best practices
- Excellent communication, interpersonal, and organizational skills
- Proficiency in MS Office applications
- Familiarity with HRIS or HR tools
- Professionalism, integrity, and discretion when handling confidential information
- Availability for night-shift work and a hybrid setup
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
