Hub Operations Manager

What You'll Do

• Execute and maintain operational procedures that will support the Global Expansion team.
• Support Hub Leaders with operational guidance, documentation, and issue resolution.
• Track operational tasks, deadlines, and follow-ups across Hubs.
• Prepare operational updates and escalate risks or issues as needed.
• Support office operations, equipment needs, and regional logistics.
• Coordinate logistics for Hub-related gatherings, trainings, or special events.
• Support ongoing budgeting processes, including budget tracking and variance monitoring.
• Coordinate contractor payments, reimbursements, and invoicing in partnership with Finance.
• Ensure timely and accurate processing of financial documentation.
• Maintain operational records required for compliance and audits.
• Assist with financial audits and operational reviews.
• Ensure operations align with established financial, legal, and reporting standards.
• Coordinate contracting workflows for Global contractors and Field Agencies.
• Maintain records of contracts, renewals, and operational agreements.
• Serve as the primary operational point of contact for Hub-related IT and systems requests.
• Administer access to approved tools and platforms, including onboarding and offboarding.
• Coordinate submission, tracking, and resolution of IT tickets impacting Hub staff and contractors.
• Maintain accurate records of system access, permissions, and tool assignments.
• Ensure systems and tools are used in alignment with organizational security standards.
• Partner with the Hub Performance & Impact Manager to ensure operational data is available for reporting.
• Document standard operating procedures to support scalable Hub operations.
• Identify gaps where established standards or processes do not exist and escalate appropriately.

Skills Needed to Succeed

• Strong attention to detail with high accountability and follow-through.
• Ability to manage administrative, financial, and systems-related processes across multiple regions.
• Comfortable coordinating IT requests, tools access, and onboarding/offboarding workflows.
• Strong verbal and written communication skills.
• Ability to manage competing priorities in a fast-paced, distributed environement.
• High school diploma or GED.
• Bachelor’s degree in Business Administration, Operations, Finance, or a related field preferred.
• 3-5 years of experience in operations, program administration, or financial coordination.
• Experience supporting budgets, payments, contracting, and audits in a global or multicultural context.

Benefits We Offer

• Paid parental leave, including maternity, paternity, and adoption leave.
• Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons. 
• Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health. 
• Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase. 
• Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
• Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
• Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment! 
• $160 annually in development dollars for team members to invest in their professional growth. 
• Casual dress and work environment.
• And much more!