The Role
Lead setup and day-to-day operations of dark-store hubs, manage P&L, optimize inventory and supply chain, improve fulfillment efficiency, oversee staffing and safety, and collaborate cross-functionally to integrate systems and drive profitability.
Summary Generated by Built In
Job Title: Hub Operations Manager
Location: Kolkata
Reports to: Head of Operations / Chief Operating Officer (COO)
Department: Operations, Travel - Occasional
Employment Type: Full-time
Job Summary:
The Operations Manager will be responsible for overseeing the setup, management, and optimization of Pointo Hub’s. This role includes managing end-to-end operations, ensuring efficient store setup, optimizing supply chain processes, and driving profitability through effective P&L management. The ideal candidate will have a strong background in operations within the retail or e-commerce sector, with specific experience in dark store management.
Key Responsibilities:
- POINTO HUB Setup and Management:
- Lead the planning, setup, and operational launch of new POINTO HUB in strategic locations.
- Ensure that all hubs are fully equipped, staffed, and operationally efficient before launch.
- Oversee the design and layout of Hub to optimize product flow, picking, and packing processes.
- Profit and Loss (P&L) Management:
- Take full ownership of the P&L for each hub, ensuring cost efficiency and profitability.
- Analyze financial performance, identify cost-saving opportunities, and implement strategies to increase profitability.
- Work closely with the finance team to track and report on operational expenses, revenue, and key financial metrics.
- Inventory and Supply Chain Optimization:
- Ensure optimal inventory levels are maintained to meet demand while minimizing waste and overstock.
- Collaborate with suppliers, procurement teams, and logistics providers to streamline the supply chain and improve delivery timelines.
- Implement robust inventory management systems to monitor stock levels and ensure product availability.
- Operational Efficiency:
- Continuously review and improve operational processes to enhance efficiency, speed, and accuracy in order fulfilment.
- Leverage technology and automation tools to optimize picking, packing, and delivery processes.
- Establish and monitor KPIs for operational performance, including order fulfilment times, accuracy, and customer satisfaction.
- Team Leadership and Development:
- Build and manage a high-performing team responsible for the day-to-day operations of the hubs
- Provide ongoing training, support, and development opportunities to team members to enhance performance.
- Ensure that staffing levels are adequate to meet operational needs, particularly during peak demand periods.
- Compliance and Safety:
- Ensure all hub operations comply with local regulations, health and safety standards, and company policies.
- Implement safety protocols to protect staff and ensure a safe working environment.
- Collaboration and Stakeholder Management:
- Work closely with cross-functional teams, including procurement, logistics, and customer service, to ensure seamless operations.
- Collaborate with the technology team to integrate and enhance systems that support hub operations.
Key Requirements:
- Education:
- Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field. A Master’s degree or relevant certifications (e.g., Lean Six Sigma, PMP) is a plus.
- Experience:
- 3-5 years of experience in operations management, with at least 1-3 years focused on dark store setup and management.
- Proven experience in managing P&L responsibilities and driving operational profitability.
- Experience in retail, e-commerce, or logistics with a deep understanding of fulfilment operations.
- Skills:
- Strong knowledge of supply chain processes, inventory management, and logistics optimization.
- Proficiency in using operations and warehouse management software (WMS) and other relevant tools.
- Excellent leadership and team management skills.
- Strong financial acumen with experience managing budgets and controlling costs.
Key Competencies:
- Ability to work in a fast-paced, high-growth environment.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Strategic thinking with attention to detail.
- Strong analytical skills and a results-oriented mindset.
Work Environment:
- This role requires both office and on-site work at various hub locations.
Skills Required
- Bachelor's degree in Business, Operations Management, Supply Chain, or related field
- 3-5 years operations management experience with 1-3 years focused on dark store setup and management
- Proven experience managing P&L and driving operational profitability
- Experience in retail, e-commerce, or logistics with fulfillment operations knowledge
- Strong knowledge of supply chain processes, inventory management, and logistics optimization
- Proficiency in operations and warehouse management software (WMS) and relevant tools
- Excellent leadership and team management skills
- Strong financial acumen with experience managing budgets and controlling costs
- Master's degree or certifications (Lean Six Sigma, PMP)
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The Company
What We Do
Pointo's mission is to provide a comprehensive EV battery solution with focus on Financial Inclusion and Climate. We are currently working on expanding the EV ecosystem through AI/ ML based battery-tech to estimate the life for Lithium Batteries. Using battery-tech, we are able to leverage battery lifecycle over the course of 8-10 years in different use cases to create 2nd hand market and generate better returns. Our unique network of VLE partners help us reach our customers through community connections and create jobs for the underserved segments in the process. This also help us provide best possible solutions to meet their customised needs. With a deep understanding of the EV ecosystem, we are well-positioned to offer extensive solutions that cover the entire value chain.
