Hub Administrator

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

In Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.

Who we are looking for:

This position is responsible for supporting Wilhelmsen Port Services Hub Agents and Hub customers in fulfilling all administrative tasks that come from delivering Hub Agreements (HUB) to contracted customers.

What you will work on:

• Responsible for checking disbursement accounts (DAs).

• Ensure DA verification requirement is fulfilled as per principal’s guidelines and contractual terms.

• Coordinating any required administrative clarifications between Local Agents and Principal.

• Responsible for ensuring that all internal and external requirements related to filing and storing of documentation related to disbursement accounts are fulfilled.

• Responsible for ensuring the accuracy of data within the disbursement account

• Maintain oversight on DA production in Hub CRM system and follow up with Local Agents and DA Centre for overdue FDAs.

• Ensure Local Agents update the Final Disbursement in Hub CRM system.

• Generate Statement of Account (SOA) to send to Principal

• Follow up with customers regarding payments on a regular basis. Seek advice from WPS Credit team on best approach. Escalate to Hub Agent and Hub Agency Manager where required.

• Support the Hub Agent in conducting Lexis Nexis (OFAC) screening of the local agent

• Obtain the mandatory documentation as per Supplier Management System requirements.

• To register Suppliers and Non-WPS Local Agent into Hub CRM system and trigger approval to Hub Agency Manager for approval after obtaining the IFS Supplier ID. 

• To gather information required to help investigation and resolution in Final DA Settlement disputes. 

• To follow up complaints/non-compliances through improvement/complaint system in place. 

What you bring:

• Formal education in business administration or relevant work experience in finance/DAs.

• Experience from ships agency operational work or other relevant shipping experience.

• Fluent English

• Ability to work independently and systematically 

• Able to meet deadlines through good time management and allocation of priorities. 

• Computer literate 

What we can offer you:

• A culture and work environment of strong leadership, career development and a job that is both challenging and stimulating.

• Our ideal candidates are looking for new challenges and would like to join a team of experienced professionals who are passionate to grow in one of the world’s largest maritime organizations.

Sounds interesting? If you can see yourself in this role, please apply today with your CV in English!

Application deadline: 25.04.2025

Work location: Piraeus, Greece

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Wilhelmsen group is committed to equal employment opportunity. We celebrate our differences and encourage people of all backgrounds, ethnicities, genders and beliefs to apply.

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