HRSS Supervisor

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

HRSS Supervisor (Benefits)

So what does a HRSS Supervisor (Benefits) really do? Think of yourself as someone who will provide support in the areas of people metrics, reporting and predictive analytics.

Imagine yourself going to work with one thing on your mind: you will manage a team of HRSS Advocates where that individual would need to motivate, empower and lead. The candidate should be a passionate, customer centric adept individual who can deliver personalized and memorable experiences for our employees. This way, our employees will rely on you to answer questions, address their concerns, and teach them on HR policies and benefits.

Your impact on coaching the team and leading special projects will be the lifeblood that powers HRSS’ explosive growth and enables our employees to have a ridiculously good experience!

As an HRSS Supervisor (Benefits), you will:

• Supervise the team in supporting the day to day operations within Benefits Shared Service function, conduct of corrective actions and implementation of coaching sessions.

• Managing presentations on team stats, trending tickets, and recommendations to help address recurring cases.

• Improving the customer experience, encouraging organic growth, and creating engaged customers.

• Keeping track of the team’s performance, and improving it.

• Generate different employee information reports necessary for audit, data and strategic purposes.

• Maintain and protect confidential data with great discretion.

• Partner with functional Global HR process owners to implement proactive employee retention strategies. 

• Participate in New Employee Orientation activities as subject matter expert. 

• Liaise with government agencies and vendors on benefits processing and handle benefits inquiries.

• Work with our TaskUs Benefits team members from different regions to ensure alignment across our offices as well as to share best practices.

• Deliver Ad hoc tasks deemed necessary by the business

Do you have what it takes to become a HRSS Supervisor (Benefits)

Requirements:

• Graduate of Human Resource Management, any math course, or other related courses. Have at least 2 years experience in a BPO setting

• At least 2 to 3 years of relevant experience with HR systems and in HR functions such as compensation, employee relations, benefits , etc., Supporting SEA is a plus

• Have a background to different policies with regard to benefits processing of government agencies

• Have extensive skills and knowledge when it comes to Google Workspace, particularly MS Excel or google sheet

• Amenable in rotating schedules, someone who has strong analytical skills, and can work independently

• Strong understanding of various business systems and processes

• Outstanding attention to detail, analytical and organizational skills

• Able to work collaboratively with various stakeholders to get things done, and maintain employee confidentiality, data integrity and security.

• Experience in data quality reporting, advantage

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.