HRSS Operations Associate

Company:Mercer

Description:

We are seeking a talented individual to join our HRSS Operations Associate at Mercer. This role will be based in the Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

The company: Mercer

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future.
What can you expect?

• Professional environment where your career path really matters and is supported in our global organization of 81,000 employees over 134 countries
• Constant Challenge – work in a fast-paced environment in a company with strong values
• Team Culture – collaborative group of creative and supportive professionals

What will you be rewarded with?

• A company with a strong brand and strong results to match
• Genuine work-life balance with flexible working arrangements
• Competitive salary and comprehensive benefits and programs
• Exposure to a wide range of services with an abundance of career enhancing opportunities

We will rely on you to:

• Answer incoming calls, chats, and emails from our colleagues and third-party vendors, and provide accurate and detailed information, which is handled within our documented SLAs
• Support our customers by communicating in a clear, concise and confident manner to create an excellent customer service experience.
• Research complex issues and provide timely, and accurate resolution.
• Documents all inquiries and interactions with the colleagues and other internal / third party participants; monitor inbound colleague requests; research and identify required information to resolve colleague inquiries, and forwards to the appropriate group for resolution as necessary.
• Share with other team members and/or manager any opportunities for process improvements.
• Liaise with other teams to ensure timely research and problem resolution

What you need to have: 

• Effective communicator, both verbally and written, with strong interpersonal skills
• Demonstrable experience in the BPO industry
• Good analytical skills, detail-oriented and logical thinker 
• Currently we are looking for candidates with schedule flexibility, for our Morning, Mid, and Night shifts. Our office is in Bonifacio Global City, Taguig.

What makes you stand out:

• Experience working in HR with a sound background in Shared Services or supporting global colleagues
• Proficiency on Workday or other HR systems.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
   
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
   
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About Us:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.