Job Overview:
Service Delivery, People Services Center contact, receives inquiries on service central and provide employee support. Performs workload fulfillment for Service Delivery activities (e.g., HR invoices, offer administration, and employee services) and enters information into administration and tracking systems.
Summary of Responsibilities:
Service Delivery, People Service Center contact (w/administrative experience).
May deliver regional administrative support for HR activities (e.g., Personnel files, On/Off boarding).
Receives inquiries on service central and may serve as regional point of contact for manager/employee inquiries.
Workload fulfillment for Service Delivery activities (e.g., HR invoices, Offer administration, and employee services).
Entry of information into administration and tracking systems (e.g., Workday, Service Now).
Accountable to service delivery performance/satisfaction measures, expectations, and standards (qualitative/quantitative).
May include HR Admin work unique to business or site/geography. (eg. Japan/APAC)
May include Local liaison between business and Service Delivery, People Services Center.
May include support to Local Managers, Employees, HR.
Provide administrative support for HR responsibilities that must be handled locally (employee records, On/Off boarding), as needed depending on size and scope of the site.
Requires unquestionable customer service skills, organization, and confidentiality.
Limited Knowledge of HR administrative procedures, organization programs, policies, and practices
Limited Knowledge of HR systems (Service central, HRMS, LMS).
Ability to solve problems with minimal guidance.
Must be flexible and willing to assist others as needed in a team environment.
All other duties as needed or assigned.
Qualifications (Minimum Required):
Degree, or equivalent combination of education, training, and work experience.
AA accepted w/ Experience or HR focus.
Fortrea may consider relevant and equivalent experience in lieu of educational requirements
Language Skills Required:
Japanese: Native-level proficiency in speaking, reading, and writing.
English: Professional working proficiency in both written and verbal communication.
Additional language proficiency (e.g. Chinese) is considered an advantage.
Experience (Minimum Required):
1-2 years of HR experience and related systems.
Demonstrated ability to gain knowledge of HR disciplines and processes as well as business operations.
Must be customer-focused and comfortable working with a diverse group of people.
Good relationship management skills.
Familiar with MS Office suite, particularly Excel, PowerPoint, and Word.
Preferred Qualifications Include:
Customer focus: ability to resolve issues.
Effective collaboration with others to implement solutions to problems.
Effective communications skills and able to explain processes and procedures.
Ability to execute on assignments and priorities.
Ability to work within data management systems.
Demonstrated skills using Microsoft applications (e.g., Excel, Word, Visio, PowerPoint); and capable of maintaining confidentiality at all times.
Physical Demands/Work Environment:
Home/Office Environment.
Ability to work globally and in a virtual environment; Requires some flexibility in scheduling work hours.
Travel is required as and when there is a business requirement.
Learn more about our EEO & Accommodations request here.
Skills Required
- Degree, or equivalent combination of education, training, and work experience
- Associate degree accepted with experience or an HR focus
- Relevant and equivalent experience may substitute for educational requirements
- Native-level Japanese proficiency in speaking, reading, and writing
- Professional working proficiency in written and verbal English
- 1–2 years of HR experience and experience with related systems
- Ability to learn HR disciplines, processes, and business operations
- Customer-focused approach and comfort working with diverse groups
- Good relationship management skills
- Familiarity with Microsoft Office, particularly Excel, PowerPoint, and Word
- Additional language proficiency, such as Chinese
- Ability to resolve issues and implement collaborative solutions
- Ability to explain processes and procedures effectively
- Ability to execute assignments and priorities
- Ability to work within data management systems
- Microsoft Visio experience
- Ability to maintain confidentiality
What We Do
Fortrea (Nasdaq: FTRE) is a leading global provider of clinical development and patient access solutions to the life sciences industry. We partner with emerging and large biopharmaceutical, medical device and diagnostic companies to drive healthcare innovation that accelerates life changing therapies to patients in need. Fortrea provides phase I-IV clinical trial management, clinical pharmacology, differentiated technology-enabled trial solutions and post-approval services. Fortrea’s solutions leverage three decades of experience spanning more than 20 therapeutic areas, a passion for scientific rigor, exceptional insights and a strong investigator site network. Our talented and diverse team working in more than 90 countries is scaled to deliver focused and agile solutions to customers globally. Learn more about how Fortrea is becoming a transformative force from pipeline to patient at Fortrea.com.
