At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Work Location: Malvern, PA, West Reading, PA, or Hamilton, NJ - Coming into the office on a hybrid basis, at least 3-days per week with Monday, Tuesday, and Thursday being set days. If you are within a 50-mile radius of a Customers Bank location, the expectation is Hybrid.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.
On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.
What you'll do:
The Analyst on the Total Rewards Team will contribute to the delivery and execution of the total rewards strategy through their involvement with compensation, benefits administration, and operations. In addition, this individual should expect to be involved in projects across the Total Rewards and other PXT functions. We are a dynamic team at a fast paced, entrepreneurial organization, looking for a high performing individual who is eager, analytical, creative, adept and able to leverage technology to provide innovative solutions.
Compensation
- Provide support for the global year end compensation process including bonus pool analysis and enhancement of related year-end processes, and communication.
- Develop a robust process and advanced methods for tracking and reporting various cash based and equity-based team member compensation commitments.
- Support development and of HR/PXT related metrics and dashboards.
- Provide analytical support to the Finance department for budgeting and forecasting, and other functional areas, as it relates to Total Rewards.
Benefits
- Support the Benefits Manager with the day-to-day administration of global benefit programs including invoice processing, COBRA, leave of absence management, vendor management, retirement plans and compliance.
- Assist with the development and maintenance of employee benefits communication materials including plan documents, employee notices and open enrollment.
- Assist with the annual benefits benchmarking and renewal process.
Operations
- Assist with implementation of a total compensation platform and other system enhancements.
- Broadly support regulatory and other required documents and filings.
- Support all HR/PXT governance related processes, and facilitate policy and process documentation.
What do you need?
- Bachelor's degree in Human Resources, Business Administration, or related field
- 1-2 years of work experience.
- Advanced technical skills in Microsoft Office Suite (Excel, Word and PowerPoint).
- General HR, knowledge a plus.
- Experience with Workday a plus.
- A customer service driven mindset when assisting employees.
- Ability to work in a fast-paced environment and deal with competing demands.
- Strong interpersonal and excellent verbal, written, & presentation skills.
- Self-starter with the ability to multi-task with attention to detail.
- Motivated, team player, leadership capabilities yet also willing and able to be involved at the detail level of work.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical skills and ability to analyze data to identify trends and patterns.
- Excellent communication and presentation skills
- Creative and able to develop effective presentations using data visualization tools.
Technology Skills:
- Workday - HCM, Report Writing, compensation.
- Microsoft Office Suite
- Advanced Excel
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
What We Do
What we believe in: At Customers Bank, we are dedicated to providing exceptional value, service and convenience as part of an overall effortless banking experience. Our high-tech, high-touch approach to banking allows us to deliver a superior selection of products and services.
Who we serve: We’re a community-based, full-service bank that offers a continually expanding portfolio of loans to small businesses, multi-family projects, mortgage companies and consumers nationwide with locations in Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.
Our way of banking: Our approach to banking is built on three core pillars – commitment to human connections, dedication to innovation and the latest technology, as well as our responsibility to ground innovation in our deep experience and reliable financial foundation. We’re focused on our customers, employees, and investors every day — connecting them to real opportunities, helping them grow, and doing it all with speed and agility so they can get further, faster.
More information: To learn more, visit us at http://customersbank.com. Customers Bank, a subsidiary of Customers Bancorp, Inc., is an equal opportunity lender and a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bancorp, Inc. voting common shares are listed on the New York Stock Exchange under the symbol CUBI.
Member FDIC - Equal Housing Lender.
Privacy Policy: We discourage Customers Bank customers from sharing personal identification data such as account numbers, social security numbers, or phone numbers on social media. Please send a direct message if you have questions regarding your account. To learn more, visit our website at https://www.customersbank.com/privacy-notice/.
