Summary
Provide customer service support for Human Resources inquiries and queries involving the HCM system. Provide second tier escalation of inquiries and support system upgrades and system enhancements.
Description
Logistics:
This is a full-time position working (40-hours/week) Monday-Friday work location at 51 Clemson Rd. Columbia SC, in an office environment.
What You'll Do:
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Provide as second tier support for HR Systems (Workday, Learning Management System, SharePoint, etc.), account administration and security administration system requests. Process system tasks and requests from various areas accurately and in accordance with department SLAs to meet department and audit requirements. Manage and maintain worker documents, announcements, and other system content requests. Perform job and administration functions related to hires and onboarding.
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Serve as the HR Systems primary analyst for assigned areas. Identify and analyze business needs, conducts regular meetings gathering and defining scope and objectives, tracking feature releases, and providing guidance to functional areas. Manage and track all weekly service updates. Responsible for supporting system functional deliverables using project management techniques, to include but not limited to developing project plans, monitoring milestones, and coordinating project process up to successful deliverables. May also aid in the testing execution phase of projects to include collection of project artifacts. Escalate system issues to senior level team members.
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Support team members ensuring department documentation is updated and current. Responsible for self-development on appropriate system content in library and apply in work. Responsible for reviewing repeated system issues and making recommendations for updates, system enhancements, education or training or other documentation.
To Qualify for This Position, You'll Need:
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Required Education: Bachelor's.
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Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience.
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Required Work Experience: 3 years system support experience and customer service experience.
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Required Skills and Abilities: Strong customer focus, command skills, comfortable implementing change, and dealing with ambiguity. Technical aptitude. Demonstrated ability to manage multiple projects to timely/effective completion. Strong organizational, customer service, communications, and analytical skills. Proven experience with technical requirements analysis, data and/or business process modeling/mapping, and methodology development. Strong attention to detail.
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Required Software and Tools: Advanced knowledge of Microsoft Office. Knowledge of programming languages. Strong understanding of LMS, ATS and HCM systems.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
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Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
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What We Do
For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state. We are the largest insurance company in South Carolina. We are also the only one that has an A+ Superior A.M. Best rating. We are one of the nation's leading government contract administrators. We operate one of the most sophisticated data processing centers in the Southeast and have a diverse family of subsidiary companies.
Our full-time employees enjoy benefits like a 401(k) retirement savings plan with company match, subsidized health plans, free vision coverage, life insurance, paid annual leave and holidays, wellness programs and education assistance. If you are a full-time employee in the National Guard or reserves, we will cover the difference in your pay if you are called to active duty. BlueCross has a dedicated corporate culture of community support. Our employees are some of the most giving in the country. They support dozens of nonprofit organizations every year.
If you're ready to join a diverse company with secure, community roots and an innovative future, apply for a position now!
