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Job SummaryThe HR Systems Analyst I supports the configuration, optimization, and ongoing performance of HR technology systems to help deliver a positive and reliable team member experience. This role independently handles standard system configuration, reporting, testing, data validation, and issue resolution while supporting more complex enhancements led by senior HR Systems Analysts and Product Managers. The HR Systems Analyst I partners with HR, Technology, and business teams to translate defined needs into effective system solutions and contributes to continuous improvement across the HR technology ecosystem.Job DescriptionTo be effective, an individual must be able to perform each job duty successfully.
- Configure and maintain standard HR technology functionality to support business processes, ensuring accuracy, efficiency, and alignment with established requirements.
- Partner with Product Management to clarify business needs, document requirements, and translate defined requirements into system configurations and enhancements.
- Evaluate new or updated system capabilities, including AI-enabled features, by completing assigned research and testing and documenting potential value, risks, and readiness considerations.
- Support system enhancements, workflows, integrations, and process automation through assigned configuration, testing, validation, documentation, and deployment activities.
- Troubleshoot moderately complex system issues, perform root cause analysis, resolve issues within established scope, and escalate issues requiring advanced technical expertise.
- Partner with Product Managers to identify and recommend opportunities to improve system usability, efficiency, and the team member experience.
- Support and execute system updates, releases, and upgrades, including impact review, testing, validation, deployment, and post-production support.
- Create and maintain system documentation, including business processes, configuration details, test scripts, and user procedures.
- Support data integrity through audits, validation processes, discrepancy resolution, and ongoing monitoring of system performance.
- Develop and maintain standard and moderately complex reports and dashboards, validate results, and help stakeholders interpret system data.
- Provide functional guidance and escalation support to HRIS Administrators on standard system processes and issues.
- Collaborate cross-functionally with HR, Technology, vendors, and other business teams to support integrated and reliable HR technology solutions.
- Contribute to HR technology projects, system implementations, optimization efforts, cyclical processes, and continuous improvement priorities.
- Other duties as assigned
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
- Minimum of 2 years of experience supporting HR technology systems or similar platforms.
- Experience completing standard system configuration, testing, reporting, data validation, and issue resolution.
- Experience supporting system enhancements, releases, implementations, or cyclical HR processes. Experience with enterprise HR systems such as Workday, learning platforms, ServiceNow, or similar technologies is preferred.
Education
Bachelor's degree in business, human resources, information systems, analytics, or a related field. OR 2 combined years of equivalent experience relevant to the functional area.
Computer/Office Equipment Skills
Working knowledge of HR system and technology concepts, including system configuration, data structures, business processes, and AI capabilities, along with intermediate to advanced skills in Microsoft Office Suite.
Managerial Responsibility
Has no supervisory/managerial responsibilities
Other Skills and Abilities
- Working knowledge of HR systems, data structures, and business processes.
- Ability to analyze moderately complex problems, identify root causes, and implement solutions within established standards.
- Ability to independently manage assigned work while seeking guidance for complex, ambiguous, or high-risk decisions.
- Strong critical thinking and problem-solving skills with attention to detail and data accuracy.
- Ability to collaborate across teams and build effective working relationships through clear, professional communication.
- Strong written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences.
- Experience supporting projects, system enhancements, releases, or implementations with moderate complexity.
- Ability to manage multiple priorities and adapt in a fast-paced, evolving environment.
- Demonstrated commitment to maintaining confidentiality and handling sensitive information with discretion.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit, talk and hear consistently
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Skills Required
- At least 2 years of experience supporting HR technology systems or similar platforms
- Experience with standard system configuration, testing, reporting, data validation, and issue resolution
- Experience supporting system enhancements, releases, implementations, or cyclical HR processes
- Bachelor's degree in business, human resources, information systems, analytics, or a related field, or two combined years of equivalent relevant experience
- Working knowledge of HR systems, data structures, business processes, and AI capabilities
- Intermediate to advanced Microsoft Office Suite skills
- Experience with enterprise HR systems such as Workday, learning platforms, ServiceNow, or similar technologies
- Ability to analyze moderately complex problems, identify root causes, and implement solutions within established standards
- Strong critical thinking, problem-solving, attention to detail, and data accuracy skills
- Strong written and verbal communication skills, including translating technical concepts for non-technical audiences
- Ability to manage multiple priorities and adapt in a fast-paced environment
- Ability to maintain confidentiality and handle sensitive information discreetly
Mountain America Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mountain America Credit Union and has not been reviewed or approved by Mountain America Credit Union.
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Healthcare Strength — Company materials indicate substantial employer-paid medical coverage with multiple plan options plus HSA/FSA access. Dental and vision are offered at low employee cost, and income-protection benefits like disability and life insurance are included.
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Retirement Support — A 401(k) with company match is available immediately upon enrollment. Feedback suggests retirement benefits are a dependable cornerstone of the package.
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Leave & Time Off Breadth — The program includes numerous paid holidays and PTO that increases with tenure for both full- and part-time staff. Feedback suggests vacation and holiday benefits are a relative strong point.
Mountain America Credit Union Insights
What We Do
It may be our story, but it's all about you. Mountain America Credit Union first opened its doors in the 1930s with a commitment to guiding our members to achieve their financial dreams. Today, our essence—guidance—remains the focal point of our identity. It’s a purpose-driven identity to ensure that everything we do moves you safely along your journey. Call it a path, a trail, or simply a way through. Sometimes it's arrow straight. Other times it has unexpected twists and turns that require knowledge of the road ahead. From wherever you are to where you see yourself going, there is a clear way forward. It's life's financial journey, and we're here to guide you every step of the way. As your financial partner, we'll help outfit you with the tools for the journey ahead—like convenient, flexible products and services designed around how you really live, as well as sound, timely advice to help steer you around any obstacles. This is your journey. Let's begin together, right here. Equal Housing Lender. Insured by NCUA.
