HRIS Administrator

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.

We are looking for an enthusiastic and motivated HRIS Administrator to join our dynamic new Malaysian shared service center HR department. This position has a wide varied role and is well suited to an individual who is looking to continue their career in HR and to be part of a global business. 

As the subject matter expert on all HR systems your focus will be on supporting our end to end HRIS business processes, with an impetus on reporting and application support activities, you will play an important role in assisting with ongoing system support, to key stakeholders.  The position holder will be responsible for the day to day administration of the HR system Ultipro and Greenhouse. 

What You Will Be Doing:

System Administration and Maintenance

• Collaborate with functional and technical staff to coordinate application of upgrade or fix.
• Provide 1st level support for employees and managers for system functionality enquiries
• Work with users of HRIS systems to resolve system and interface queries
• Administer assigned functions, such as recruitment, classification review, compensation, employment, leave and benefits administration.
• Assist in the review, testing and implementation of HRMS upgrades or patches.
• Maintenance: To assist with all maintenance tasks and processes in relation to the various Ultipro and greenhouse modules and ensure they are running at optimum performance levels;
• New modules: To support with new modules are built, tested and implemented, within scoped parameters and in line with Mintel’s security profiles and GDPR legislation;
• Upgrades: In consultation with the relevant departments and HR team, schedule and test all related upgrades and arrange periodic database to the test maintenance and development sites;
• Troubleshooting: Act as the first point of contact for any queries in relation to the Ultipro and Greenhouse system, to log necessary calls with the system provider, and keep users up to date on queries raised;

Data Integrity

• Change verification: Protect the integrity of the system data by ensuring only authorised changes are carried out;
• System and user audits: Conduct data audits and data cleansing exercises, user audits and security access audits.  
• Help maintain data integrity in systems by running queries and analysing data.
• Ensure accuracy and integrity of all data on the systems administering all system updates.

Training

• User guides: Create and maintain documentation for Managers and HR processes, ensuring it is relevant, easy to follow and is kept up to date;
• Training: Take responsibility for all system training materials, ensuring all new users are given the necessary training on the system and that regular refresher training is provided to all Mintel employees; which may be manual, video or online (zoom) training.
• Develop user procedures, guidelines and documentation, and ensure proper training and documentation is available for end users.

Reporting

• Data extraction: Produce ad hoc management information reports for managers, and the accounts and HR team to enable strategic and management decisions;
• Advice and Assistance: Provide assistance to the accounts and HR team to enable them to produce reports/audit reports as required;
• Assist in development of standard reports for ongoing stakeholder(s) needs. 
• Work with HR and the business to understand core stakeholder requirements as it relates to; Building, running and analysing reports from HR system

Who We Are Looking for: 

• Bachelor's degree in Human Resources or IT related field
• The ability to independently work on his/her own initiative
• 2-5 years extensive experience in system(s) maintenance and administration. This must include experience in each of the following:
• Building and modifying workflows within the system(s), including testing and implementing changes;
• Extracting and creating reports from the system(s), for the purpose of statutory and management reporting
• Acting as the first point of contact for user queries and raising issues with the system providers for action and for, training employees and other relevant stakeholders on the system(s).
• Strong problem solving skills to solve any issues within the system
• Ability to support/ assist improvement of modules within the HRIS system
• Ability to understand and communicate complex functional and technical solutions to end users.
• Excellent engagement and communication skills with all levels of the organization
• Ability to handle sensitive and confidential information with discretion

What We Offer:

• A culture that supports true collaboration whilst embracing remote working.
• Flexible start time and end time.
• Blended (office/home) approach to work.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App.
• Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace. 

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