The Manager – HRBP will implement HR plans, initiatives and solutions at NCR site. This role requires the ability to efficiently handle high volumes of tasks with minimal supervision while maintaining deadline sensitivity. Key to the position is a proven track record of success in navigating day to day people concerns and grievances and contributing to the HR function within a fast paced, dynamic business setting. Experience collaborating with diverse teams and cross-functional stakeholders to deliver HR solutions that support business objectives is critical.
Education level required:
- Bachelor's degree in psychology, HR Management, Behavioral Science, or related courses (Master's is a plus)
- 8-10 years years of HR experience in tech or IT SMB companies
Must haves: - Strong stakeholder management experience.
- Experience in leading small teams.
- Expertise in HR metrics management, including eSAT, eNPS, and attrition analysis with solid experience in MS tools – Excel and PowerPoint.
- Proven ability to design, implement, and govern HR policies and processes.
- Experience in culture strategy development and driving employee engagement initiatives.
- Keen understanding of business drivers and experience in partnering with key stakeholders to drive employee retention programs and measuring their impact.
- Strong knowledge of performance management policies, compliance, and best practices.
- In-depth understanding of labor laws and compliance management.
Key Responsibilities:
HR Process Implementation - Partner with key stakeholders to ensure HR processes and policies are implemented with clarity.
- Support design, documentation and delivery of HR processes, policies, and procedures in the region across the entire employee life cycle including onboarding and exit processes.
HR Metrics Management - Monitor, manage and report all HR metrics for the site such as eSAT, eNPS, Attrition and Top Performers’ percentage.
- Actively identify gaps and propose and implement changes necessary to cover risks.
Employee Relations and Stakeholder Management - Serve as the main escalation point for any employee related issues and will be involved in people issue consultations, culture management, engagement program roll outs and change management effectively.
- Employee Retention and Engagement
- Employee retention strategies and management to meet employee engagement and retention outcomes.
Compliance & Audit Management - Manage, comply with audit and compliance queries from government agencies if any.
Administration & Facilities - Support in ensuring seamless administration at the site on a day-to-day basis to ensure positive employee experience.
Top Skills
What We Do
Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.
We offer MSP staffing, outsourced NOC, RMM virtual admin, Helpdesk, and Professional Services—all the talent you need to scale your business, improve profitability and succeed.
◆ If you need dedicated staffing—technical or business admin—we have your back.
◆ Have you decided that providing NOC or helpdesk isn’t the best use of your tech talent? Let us save the day.
◆ Is your RMM tool driving you crazy? We can totally fix that.
Why Work With ITBD?
For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values. We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.
When we say “Built for an MSP, by an MSP,” we are talking about having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.
Need more reasons?
◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfec for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp