Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS empowers small to large retirement plan providers around the globe with a comprehensive, integrated suite of retirement solutions. Our industry-leading offering includes an extensive selection of technology and services.  From record keeping technology and plan administration and compliance solutions, to financial wellness that supports all aspects of retirement services business and positions our clients for future growth.  We are looking for a talented resource, who is comfortable working multiple appropriately prioritized issues and/or projects at a time.   One who desires to be a part of this global dynamic retirement technology team where they will grow personally, technically and professionally.

What you will be doing

The Workforce Analyst is responsible for forecasting & planning activities for most non-exempt employees in Operations. Centralized management is necessary to ensure that staffing resources are properly utilized across all business units within Operations. This is achieved by using knowledgeable judgment and analytical capability to determine the staffing needs of the business units to achieve their goals.

• Using historical data, along with recent trends and known factors, forecasts monthly, weekly & daily volumes for most business units within Operations.
• Use of workforce management software & analytic tools, provide quality forecasts based upon business unit objectives
• Provide recommendations for times and attendance for training and other off-line activities through the use of specialized staffing software while still meeting business needs.
• Provide proactive analysis of staff utilization to increase efficiencies within the business units. Assess areas of improvement and provide recommendations and partner with the business to execute the plans.
• Uses historical data and current trends to identify the need for schedule realignments and time off allowances. 
• Communicates with business partners to gain agreement and fully understand expectations and client goals.
• Identifies short and long term strategies to achieve departmental goals.

What you bring:

• Bachelor’s degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.
• Analytical skills
• Intermediate MS Excel and MS Access experience
• Ability to balance multiple priorities
• Strong written and verbal communication skills
• Workforce Management software experience

Added bonus if you have:

• Workforce Management experience preferred

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back in your community