Manager, Associate Relations – Investigations Team
West Creek 2 (12072), United States of America, Richmond, Virginia
Manager, Associate Relations – Investigations Team
Are you looking for a role focused on consulting with the business to assist in problem solving? Do you like to have strategic impact and work cross functionally in a dynamic environment? Our HR Associate Relations team is looking for someone who is motivated, willing to take on new and challenging opportunities, and take initiative to make our most important asset - our people - work smoothly.
The Manager, Associate Relations – Investigations Team position investigates all types of employment complaints and provides proactive recommendations to HR business partners and business leaders on employee relations issues.
Here’s what you’ll need to be successful:
Can assess when and how to make tradeoffs between speed and quality; motivated self-starter
Loves to break down complex problems and artfully push towards a solution
Exceptionally strong written and verbal communication skills
Ability to present complex topics in a clear, concise, and compelling manner
Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on.
Demonstrate an aptitude for learning in a fast-paced, ever-changing environment
Strong sense of when to operate independently and when to seek support on an issue
Responsibilities:
Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
Act as role model and champion for Capital One Values
Participate in internal projects that improve investigative processes
Capital One is open to hiring a Remote Employee for this opportunity.
Basic Qualifications:
At least 3 years of Human Resources, Legal OR Risk Management experience
At least 3 years of investigation experience
Preferred Qualifications:
Bachelor’s Degree or Military experience
At least 5 years of experience working in a team corporate environment
At least 5 years of Human Resources or Legal experience, focused on employment investigations
SHRM-CP/SCP, PHR/SPHR, or related/similar certifications
Experience conducting all types of employment investigations
Basic knowledge of employment law and practices
At this time, Capital One will not sponsor an applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).