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Dallas-Fort Worth, TX

Human Resources Business Partner at Chewy (Dallas, TX)

| Dallas-Fort Worth, TX
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Our Opportunity: 

Chewy is seeking a Human Resource Business Partner to join our customer service center based in Richardson, TX. The ideal candidate understands what customer service really means from an HR perspective. In this role you’ll support one of the largest, fastest growing, most dynamic teams in e-commerce today.  You’ll be working on everything including: orientation of new team members, performance management, benefits administration, and any employee relations matters. Using your business skills combined with HR knowledge you will be able to identify and resolve problems quickly by gathering the facts, analyzing the data, and making a determination.  

What You'll Do: 

  • Partner with managers to retain, develop and motivate people to achieve their fullest potential 
  • Work with leaders to develop and implement HR plans and solutions in order to achieve strategic business initiatives and deliver results 
  • Implement/administer/interpret corporate policies/programs/procedures 
  • Work with line managers and employees to address all types of employee relations issues ensuring a balance in representing all parties’ interests 
  • Provide management coaching to build leadership capabilities to address and resolve employee issues 
  • Review and analyze data to identify trends and recommend solutions to improve performance, retention, and employee experience 
  • Partner with business leaders to drive projects and programs to employee engagement, business performance and employee retention 
  • Keep things simple 
  • Wow the customer 
  • Grow the business 

What You'll Need: 

  • Bachelor’s degree
  • 5-7 years of HR, or relevant business experience 
  • Excellent written and verbal communication, interpersonal skills; High quality document and report preparation 
  • Demonstrated ability to coach managers and supervisors to use company best practices for maximum effectiveness 
  • Strong business acumen, including strong problem-solving skills, critical thinking, and self-initiative 
  • Ability to influence and partner with different levels of the organization to achieve results 
  • Position may require travel 


  • Master's degree 
  • PHR Certification 

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]

If you have a question regarding your application, please contact [email protected]

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
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    • OracleDatabases
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    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
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    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.


Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.


Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.


Senior Product Manager

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