What you'll do
Assists the Talent Acquisition organization in achieving its mission by providing administrative and project support to members of the human resources management team as assigned. Under guidance, key areas of responsibility include responding to common HR inquiries for a variety of HR questions and issues, monitoring and tracking projects, providing administrative support to multiple staff members, monitoring and tracking budgets, working with vendors and assisting with ad-hoc projects as needed.
Provides exceptional customer service by handling manager and associate inquiries, requests, and concerns via phone, email, live chat, and/or written correspondence. Serves as a liaison between associates and human resources departments.
Day to day you'll
- Administers and/or maintains programs for assigned human resources functional areas. Examples could include managing the interview center, learning management system, training course administration, benefits programs, payroll, payroll tax, etc.
- Responds to questions from associates with respect to HR and/or payroll programs. Research questions and communicate information to program participants. Escalates more complex issues to subject matter experts.
- Tracks budget / expenditures; maintains appropriate ongoing communication. Ensures departmental invoices and expense reports are tracked, approved and forwarded in a timely manner.
- Effectively utilizes and maintains HR systems which may include databases or software programs such as Workday and Gateway Kenexa.
- Compiles, tracks, and summarizes data for human resources programs and processes. Conducts data entry for HR and payroll systems.
- Monitors and tracks multiple projects; monitors timelines and deliverables.
- Works with vendors to maintain and administer HR processes.
- Under guidance, creates and improves administrative processes.
- Provides administrative support to multiple team members and maintains files of records and publications.
- Prepares and creates materials for handouts or presentations including excel, word and PowerPoint documents.
- Works on special projects.
- Other duties as assigned.
About H&R Block
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
It would be even better if you also had
- Workday or other HRIS experience.
- Human Resources experience
- Associates degree in business or other related field or an equivalent combination of education and experience.
What you'll bring to the team
- High school diploma or equivalent
- 3 years Minimum related work experience
- A minimum of two years of related experience in customer service, HR systems, or payroll.
- Ability to work effectively in a diverse work group as a member of a team.
- Ability to interact effectively with all levels of the company.
- Oral, written and interpersonal communication skills
- Ability to handle multiple tasks and projects simultaneously.
- Ability to use a systematic approach in solving problems through analysis and evaluation of alternative solutions.
- Ability to critically analyze reports.
- Ability to apply mathematical operations.
- Knowledge of basic Human Resources or payroll policies, procedures, and techniques.