Employee Experience Listening and Engagement Lead at FIS

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Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
Our Employee Experience team works to improve the moments that matter for our 60,000+ talented colleagues in more than 50 countries. We partner with senior leaders and cross-functional teams to bring our culture and values to life across the colleague experience. Our goal is to ensure that all colleagues feel they can learn, grow, and make an impact during their journey with FIS.
What you will be doing:
  • Develop and manage our company-wide employee listening and engagement approach using benchmarking, internal data, personas, journey mapping, and a variety of listening initiatives to understand the moments that matter most for our colleagues.
  • Drive employee engagement by identifying opportunities to collect colleague feedback, glean insights, share key themes with centers of excellence, and partner on a variety of initiatives to increase engagement.
  • Establish and ensure successful, productive, collaborative partnerships with corporate services partners across The People Office, Corporate Systems, Corporate Communications, Real Estate, and other functions to bring Colleague Voice into their programming, communications, and strategies.
  • Design and execute effective employee listening initiatives, including focus groups, surveys, etc., to inform and guide our efforts to improve experience and increase engagement.
  • Develop people change management strategies, tools, training materials and resources to help people partners and leaders successfully implement and drive results that will improve organizational effectiveness and the overall colleague experience.
  • Work with cross-functional teams to develop personas, map journeys, and plan scalable approaches to improve the experience of key talent segments while balancing the overall purpose and requirements of an inclusive, global employee listening strategy.
  • Manage a portfolio of employee listening projects and determine project scope, stakeholder management strategies, project milestones, and required resources to deliver projects effectively and on time.
  • Serve as an internal Employee Experience ambassador for our culture, values, behaviors, target experience guides and EVP while maintaining a constant pulse on the feedback from colleagues across all channels in our listening ecosystem.
  • Identifies additional opportunities for employee listening to understand evolving colleague expectations as we deliver on our business and people strategies, company goals, and key initiatives across the company.
  • Work closely with colleagues across The People Office to deliver on strategic priorities and support enterprise-wide projects.

What you bring:
  • 8+ years of demonstrated success in partnering with leaders and managers in a variety of employee experience-related areas such as talent management, organizational development, employee engagement, employee listening, workforce analytics, talent acquisition, onboarding, employer branding, or related areas.
  • Bachelors degree of the equivalent education and combined experience
  • Demonstrated knowledge of effective HR practices and disciplines, especially employee engagement practices and approaches including measuring employee engagement via surveys and driving engagement via action planning.
  • High-level of proficiency in problem solving, critical thinking, analyzing complex situations, and absorbing considerable amounts of data to identify key themes and identify actionable insights that lead to effective solutions and recommendations.
  • Effective at leveraging other development and delivery teams, in absence of your own team, to bring programs and services online.
  • Experience designing and delivering employee listening exercises (surveys, focus groups, 1:1 interviews, etc.) to produce insights and inform decisions.
  • Demonstrated use of design thinking principles or using voice of the customer to find the right solutions.
  • Demonstrated success in working strategically across a complex, global organization and leadership team including the ability to influence and coach senior leaders.
  • Excellent verbal, presentation, and written communication skills to technical and non-technical audiences of various levels across a global organization (e.g., executives, managers, and individual contributors across a variety of countries).
  • Proven track record of collaborating with business and functional teams to deliver innovative, scalable, and sustainable solutions.
  • Ability to build strategic working relationships and quickly understand the competing priorities often at play in complex organizations.
  • Proficiency in all Microsoft Office applications

Added bonus if you have:
  • PHR/SPHR or SHRM CP or SCP certification
  • Experience with employee survey software and platforms, preferably Glint

What we offer you:
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • A broad range of professional education and personal development possibilities - FIS is where you can Learn, Grow, and make an Impact!
  • A variety of career development tools, resources and opportunities
  • Time to support charities and give back in your community
  • A fantastic range of benefits designed to help support your lifestyle and wellbeing

#LI-SF1
Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Technology we use

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An Insider's view of FIS

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Senior Leader, Strategic Program Management

What are FIS Perks + Benefits

FIS Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Culture
Volunteer in local community
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
The FIS Foundation provides more than one million dollars in grants to over 125 organizations throughout the US in: Children’s Services, Community Development, Environment & Health/Human Services.
Friends outside of work
Eat lunch together
Intracompany committees
We have Inclusion Networks which connect colleagues around gender, race/ethnicity, disability, LGBTQ+ identity, early career professionals, veteran status, and working families, to name a few!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
A pillar of the FIS Inclusion & Diversity program, Inclusion Networks function to connect, educate and support the development of their members and promote the company’s overall goals and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Employees are eligible to contribute 1-40% of their annual salary on a pre-tax basis.
401(K) Matching
The company match is $.50 per $1.00 up to the first 6% of the employee contribution.
Employee Stock Purchase Plan
Employees can contribute 3-15% of their base salary & commissions to "purchase FIS stock." FIS matches 25% of contributions on a quarterly basis, one year after contributions are made.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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