HR Support
Key Responsibilities
Onboarding & Employee Records
- Review and process new hire forms, ensuring all required documentation is complete and accurate
- Manually enter new hire information into Lyric HR following completion of ICIMS onboarding
- Conduct post‑onboarding reviews to confirm all system requirements are met and properly processed in Lyric HR
- Build and maintain employee positions for new hires and position/status changes, including minor corrections without full rebuilds
- Process and manage offer letters for new hires and employee changes, ensuring accuracy and compliance
Compliance & Employment Verification
- Complete Form I‑9 verification for corporate‑hired employees, including Section 2 via the ADP portal
- Review E‑Verify results to ensure community‑level compliance
- Maintain accurate and compliant employment documentation in accordance with company policy and labor regulations
Employee Changes, Terms & Offboarding
- Review termination forms and coordinate with Payroll for final pay processing
- Once Payroll processing is complete, manually enter and finalize termination records in Lyric HR
- Review and process employee change requests, ensuring all approvals and required information are completed before manual system updates
- Respond to rehire eligibility and employment status inquiries from operational communities
Labor Law & Policy Support
- Demonstrate working knowledge of state and local labor laws, including:
- Termination rules
- Overtime regulations
- California (CA) and Nevada (NV) penalty pay requirements
- California reporting time rules
- Additional hours in lieu of work
- Severance guidelines
- Ability to locate and reference applicable labor laws as needed to support HR decisions
Reporting & Systems
- Generate and maintain dated compliance reports and ad hoc HR reports as required
- Navigate and manage HR and timekeeping systems including ADP Lyric, UKG, and Kronos
- Ensure data accuracy across all systems and support audits or internal reviews as needed
Stakeholder Support & Communication
- Communicate effectively with internal communities regarding HR requests, corrections, and process updates
- Provide clear guidance on employee data changes, rehire requests, and compliance requirements
- Support cross‑functional teams with HR documentation and reporting needs
Requirements
Required Skills & Qualifications
- Experience in HR operations, onboarding, or employee lifecycle management
- Strong attention to detail and ability to manage multiple HR transactions simultaneously
- Working knowledge of US labor laws (multi‑state preferred)
- Hands‑on experience with ADP Lyric, UKG, and Kronos preferred
- Strong communication and documentation skills
- Ability to work independently and collaborate across teams
Skills Required
- Experience in HR operations, onboarding, or employee lifecycle management
- Strong attention to detail and ability to manage multiple HR transactions simultaneously
- Working knowledge of U.S. labor laws, preferably across multiple states
- Hands-on experience with ADP Lyric, UKG, and Kronos
- Strong communication and documentation skills
- Ability to work independently and collaborate across teams
What We Do
iSupport Worldwide is a US-owned business process outsourcing and offshoring provider serving fast-growing and small-to-midsize businesses. It builds dedicated offshore teams and supplies staffing, facilities, and managed operations, while handling administrative work so clients can focus on core growth. Its support spans back-office and customer service, accounting and finance, human resources, IT, software and application development, digital marketing, sales, and other functions, tailored to clients across industries, verticals, and languages.
