The HR Support Services (HRSS) Specialist is an integral part of the O’Reilly Auto Parts HR department. This role acts as the first point of contact for team members needing assistance with HR related issues. The HRSS Specialist effectively communicates with team members by providing accurate and timely responses as well as maintaining a thorough understanding of HR functions. Additionally, this role proactively escalates or redirects questions/issues to the appropriate subject matter expert, as necessary.
ESSENTIAL JOB FUNCTIONS
Serve as the first line of contact for team members needing assistance with HR related functions such as criminal background checks, employment verification, I-9s, onboarding, payroll, PTO, status changes, and rehire eligibility.
Triage and respond to incoming calls and correspondence and proactively escalate issues to a subject matter expert as necessary.
Actively listen to team members to gain an understanding of the inquiry, and provide courteous feedback and follow up in a timely manner as needed.
Effectively assess team member needs and consistently provide excellent customer service while ensuring timely and accurate responses.
Stay up-to-date on HR related procedures to ensure information provided to team members is accurate.
Maintain a working knowledge of all essential HR functions.
Educate team members on available HR services such as self-service tools and other vendor contact information as necessary.
Guide team members through troubleshooting, navigating the Company site, and providing requested information.
Utilize a system to document details of inquiries including transaction type, troubleshooting steps, database management, and steps taken to meet the team member’s request.
Collaborate with other HR Support Service Specialists to improve customer service.
Maintain confidentiality of all HR related information.
Assist other HR teams with correspondence needs.
Perform all other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:High school diploma or equivalent (GED)
Ability to actively listen, prioritize, and problem solve
Excellent time management skills
Excellent word processing and spreadsheet skills
Strong interpersonal, written, and verbal communication skills with a focus on customer service
Ability to convey a positive and professional image in a variety of situations
Strong attention to detail with the ability to multi-task and meet deadlines
Desired:2 years administrative/secretarial experience
Previous work experience in a Human Resources department
Bilingual
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call (800) 471-7431 option , and provide your requested accommodation, and position details.
Skills Required
- High school diploma or equivalent GED
- Ability to actively listen, prioritize, and problem solve
- Excellent time management skills
- Excellent word processing and spreadsheet skills
- Strong interpersonal, written, and verbal communication skills with a customer service focus
- Ability to convey a positive and professional image
- Strong attention to detail with the ability to multitask and meet deadlines
- Two years of administrative or secretarial experience
- Previous work experience in a Human Resources department
- Bilingual ability
O’Reilly Auto Parts Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about O’Reilly Auto Parts and has not been reviewed or approved by O’Reilly Auto Parts.
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Equity Value & Accessibility — Equity-style upside is strengthened by an Employee Stock Purchase Plan that allows eligible full-time team members to buy ORLY shares via payroll deductions at a discount, improving access to ownership. This creates a tangible wealth-building lever that is positioned as stronger than many retail peers’ stock purchase offerings.
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Inclusive Benefits Coverage — Retirement access is broadened because both part-time and full-time team members are immediately eligible to enroll in the 401(k). Whole-person support also extends beyond full-time staff through O’Care Solutions, which is described as available to full- and part-time team members at no cost.
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Wellbeing & Lifestyle Benefits — Wellness and support benefits are expanded through the Live Life Well program, which can reduce medical premium share when specific health criteria are met. O’Care Solutions adds lifestyle and wellbeing coverage through counseling and practical supports like legal/financial consults and caregiving resources.
O’Reilly Auto Parts Insights
What We Do
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada. O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow! Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O! Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
