HR Solutions Rep - Talent Management & Learning

Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.

As an HR Solutions rep, you will act as the first point of contact for support of learning activities for our Business Excellence Belt Programs and advanced courses. This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team. The role is empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class employee experience.

This role will be onsite at our Irvine HQ 4 days per week.

How you’ll make an impact:

• Perform HR Solutions tasks with increased complexity under general supervision.
• Act as first point-of-contact for all HR inquiries, with an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.
• Responsible for managing the rosters for training courses, preparing for delivery of content, scheduling rooms, ordering food, materials and other misc. materials for delivery in a classroom environment.
• Capture completions, monitor engagement through surveys at the completion of the class/program.
• Execute daily service operations by responding to increasingly complex service demands and issues as they arise (e.g., volume of calls, staff absence, chat and service portal inquiries, etc.), identifying solutions, and providing HR-related information to employees and people leaders.
• Work closely with the BEx team to provide support for their learning needs, focusing on process improvement and implementation excellence.
• Leverage E2E process documentation, procedures, work instructions, and Knowledge Base and Case Management content to resolve inquiries quickly and execute day-to-day operational activities and tasks.
• Recognize and communicate emerging issues/trends in interactions and provide insight that supports continuous improvements (e.g., to reduce inquiry volume, reduce task execution turnaround time) and improve the customer experience.
• Other incidental duties

What you’ll need (required):

• H.S. Diploma  and 2 years' experience in Human Resources Administration or shared services environment required
• Excellent organization skills
• Proficient in Excel and prior experience with MS Office

What else we look for (preferred):

• Bachelor's Degree in Human Resources, Business Administration, or related field preferred
• Experience with interacting and supporting all levels of management as well as working with a diverse group of people.
• Experience managing HR system data in Workday Learning
• Experience and understanding of enabling technologies (e.g., SmartSheets)
• Ability to effectively utilize HR technology system(s), resource material, and websites to accurately capture, track, and follow-up on information related to inquiries
• Ability to operate effectively and proactively in a customer service environment with a customer focus and employee experience mindset
• Ability to use appropriate judgment and critical thinking skills involved in escalating issues or other resources in decision making or processing
• Ability to interact with all levels of employees to resolve difficult issues
• Ability to manage high workloads and conflicting priorities, both in support of the HR team and their customers or employees
• Attention to detail and high work standards in support of accurate delivery
• Excellent organizational skills, project planning, driving task completion
• Excellent verbal and written communication skills
• Solid analytical and problem-solving skills required
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
• Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California, the base pay range for this position is $51,000 to $72,000 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.   

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.