HR Solutions Administrator II

The HR Administrator is a key member of the HR Shared Services team responsible for delivering consistent, high‑quality support across the full employee lifecycle. This role provides employee‑facing service, handles operational processes such as onboarding, job changes, and leaves of absence, and partners closely with HR Business Partners (HRBPs) and Centers of Excellence (COEs) to ensure efficient and accurate HR service delivery. The HR Administrator contributes to a positive employee experience through timely communication, process accuracy, and strong customer service.

 

Responsibilities

Employee Lifecycle Support

• Process and manage lifecycle transactions including onboarding, internal transfers, promotions, and separations.

• Support onboarding steps such as documentation collection, system entry, coordination of pre‑employment requirements, and new hire communication.

• Coordinate leave of absence (LOA) cases, ensuring employees receive accurate guidance and documentation is processed according to policy.

• Maintain employee records and ensure compliance with HR, legal, and data privacy requirements

• Update HR systems and ensure data accuracy across HR platforms.

Employee Support & Case Management

• Respond to employee inquiries through HR Help Desk or case management systems, providing clear, timely, and policy‑aligned answers.

• Escalate complex cases as appropriate.

• Contribute to a positive, efficient, and employee‑centered shared services experience.

Collaboration with HRBPs and COEs

• Work closely with HRBPs and COEs (such as Talent Acquisition, Benefits, Global Mobility) to support end‑to‑end lifecycle processes.

• Coordinate cross‑functional workflow needs, ensuring tasks are completed accurately and stakeholders remain informed.

• Provide routine updates to HRBPs on pending or escalated items

Process Excellence & Continuous Improvement

• Identify opportunities to streamline lifecycle processes, reduce manual work, and enhance the employee experience.

• Recommend improvements that support standardization and operational efficiency across the shared services model.

• Maintain process documentation and support adoption of updated HR workflows and systems.

 

Supervisory Responsibilities
 

• This position has no supervisory responsibilities.

 

Reporting Relationship

• Reports to HR Operations, Americas Employee Solutions Center Lead
   

Qualifications

• Experience in HR operations, shared services, or employee support. 

• Strong customer service mindset and ability to communicate effectively with employees at all levels

• High attention to detail and accuracy in data management and documentation. 

• Ability to manage high volume work, prioritize competing tasks, and meet deadlines. 

• Strong organization and problem‑solving skills.

DESIRED
 

• Experience with HRIS platforms (e.g., Oracle Cloud, Peopleoft, SAP)

• Exposure to HR service center technologies or ticketing systems.

• Background working in a multi-site shared services environment

Knowledge, Skills, Abilities, and Other Characteristics 
 

• Service‑minded approach with strong interpersonal skills. 

• Ability to work independently while collaborating across HR functions. 

• Comfortable adapting to changing priorities and fast‑paced environments. 

• High level of integrity and discretion when handling confidential information.

• Ability to build relationships with people whose assistance, cooperation, and support may be needed

• Ability to anticipate and prepare for upcoming surges in work

   

Working Conditions

 

This position is considered OFFICE WORK which is characterized as follows. 

• Almost exclusively indoors during the day and occasionally at night. 

• Occasional exposure to airborne dust in the work place. 

• Work surface is stable (flat).

   

Physical Activity/Requirements 

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

This position is considered LIGHT work.

About UsOceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, material handling, aerospace, science, and renewable energy industries.