- Monitor and execute active workflows to ensure timely follow-ups and resolution according to internal SLOs.
- Maintain a solid understanding of business unit strategies to provide relevant support
- Actively maintain Support Services queue through HR applications (Workday and ServiceNow)
- Assist the HR Service Desk as next level support for escalations
- Collaborate effectively with internal and external team members to ensure integrated approach to HR services including but not limited to the facilitation of pre-hire qualification process, onboarding, transfers, terminations, random screening, and credentialing process.
- Additional duties outside of Workday and ServiceNow, to be identified
- Process Optimization & CIs: Identify process improvements opportunities to make workflows under scope more efficient.
- Resolve complex Tier 2 tickets from employees, managers, and HRBPs regarding Workday transactions.
- Troubleshoot system errors, investigating stuck business processes and security or access issues.
- Act as a functional advisor, guiding the HR community on system best practices and company policies.
___________________Are you a MATCH?- Support & Administration
- High attention to detail
- Analytical and problem-solving
- Excellent verbal and written communication skills.
- Excellent customer focus (internal & external)
- Time management
- Continuous improvement mindset
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Skills Required
- Support and administration experience
- High attention to detail
- Analytical and problem-solving skills
- Excellent verbal and written communication skills
- Excellent internal and external customer focus
- Time management skills
- Continuous improvement mindset
Air Liquide Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Air Liquide and has not been reviewed or approved by Air Liquide.
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Healthcare Strength — Health insurance and life coverage are broadly provided under a global common care baseline that includes inpatient and outpatient healthcare. Dental and vision coverage are present in many locations, and short-term disability provisions have been enhanced.
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Parental & Family Support — Policies provide at least 14 weeks of fully paid maternity leave globally and paid parental leave for non-birthing parents in the U.S. Childcare benefits are available in some countries as part of the package.
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Strong & Reliable Incentives — Annual incentive bonuses, performance bonuses for exceeding goals, and profit-sharing are integrated into the total rewards structure. Feedback suggests additional earning avenues like overtime can further augment pay in eligible roles.
Air Liquide Insights
What We Do
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
