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Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next HR Partner.
About the job
This position is needed to support delivery of People priorities. This role supports a number of business functions and HRBPs located in the APJ region. You will be an integral part of the HR Partners' team, reporting to the Senior Director of Global HR Partners, and partnering closely with and supporting the work of international and functional HRBPs and COEs across the People team.
We are looking for someone who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations.
Responsibilities
In this role, you’ll:
- Partner with the HRBP team supporting our APJ region functions to support program roll-outs and on-going process execution
- Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making
- Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy
- Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience
- Support HR Leaders on ad hoc projects
- Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)
- Partner cross functionally with key stakeholders: Talent Management, IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
- Program Management- annual cyclical events such as calibration, pulse surveys etc
- Maintain confidentiality of core HR data and projects
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 3+ years experience in an HR role in a matrixed organisation
- Ability to take initiative and be a self-starter
- You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment
- Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
- Strong data analysis skills and ability to share recommendations with stakeholders
- Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights
- AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools.
- Demonstrates employee focus and managing proactive communication to ensure optimum HR support
- Leads the alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs.
- Keen to continue learning and developing their skill set, having a growth mindset
- Strong ability to identify process gaps and improvement opportunities
Desired:
- Proficiency with HR systems, such as Workday and ServiceNow
Location
This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Skills Required
- 3+ years of experience in an HR role within a matrixed organization
- Ability to take initiative and work as a self-starter
- Decisive problem-solving skills and ability to work in a fast-paced, ambiguous environment
- Ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
- Strong data analysis skills and ability to share recommendations with stakeholders
- Ability to connect internal data with external benchmarks to provide actionable executive insights
- Ability to use AI tools strategically to improve productivity
- Employee-focused approach and proactive communication skills
- Ability to align GTM and marketing HRBPs and Centers of Excellence on scalable programs
- Growth mindset and commitment to continued learning
- Ability to identify process gaps and improvement opportunities
- Proficiency with HR systems such as Workday and ServiceNow
Twilio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Twilio and has not been reviewed or approved by Twilio.
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Healthcare Strength — Healthcare is described as comprehensive, including medical, dental, vision, and mental-health support, which contributes to a strong core benefits foundation.
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Retirement Support — A 401(k) plan with employer match and an Employee Stock Purchase Plan are highlighted, indicating solid retirement and savings support.
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Parental & Family Support — Paid parental leave, adoption and fertility assistance, and family medical leave are emphasized, suggesting robust family-friendly policies.
Twilio Insights
What We Do
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
