- Assist with checking eligibility status for federal FMLA requests by reviewing historical/current leave information, years of service and hours eligibility.
- Verify the employee’s leave status in the benefits administration system.
- Verify the employee’s years of service and hours worked for eligibility applicableness.
- Review medical certifications to determine eligibility and entitlement.
- Collaborate and work closely with the LOA teams
- Track and record all employee requests and individual leaves in a secure manner
- Ensure compliance with company policies and applicable laws.
- Sound knowledge in HR Outsourced operations - HR shared services/HRO/H2R concepts/HR Backend from outsourced industries
- Ability to analyze information and convert related activities into a comprehensive work plan
- Ability to analyze data and trends to improve leave policies and processes
- Ability to communicate and make recommendations to upper management
- Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Ability to multi-task and drive multiple projects
- Ability to work independently in a fast-paced environment with changing priorities
- Excellent communication skills in both verbal and written to be able to effectively explain policies and procedures to employees and management
- Demonstrated ability to deal with confidential information
- Demonstrated problem-solving, time management, and priority-setting skills
- Attention to detail by being meticulous in managing records and ensuring compliance with federal, state and local requirements
- Managing Client deliverables
- People Management
- SLA & KPI
- On time & Quality Deliverables
- Experience in client facing role
- Proficient in MS Office Suite
Eligibility Criteria:
- Graduate with overall 5 years of experience
- Proficiency in MS Office
- Proven experience in a shared service or third-party support Industry preferred
- Worked on HRMS applications – Peoplesoft, SAP SuccessFactors or Workday
Responsibility Areas including preferred Skills and Experience
- Assist with checking eligibility status for federal FMLA requests by reviewing historical/current leave information, years of service and hours eligibility.
- Verify the employee’s leave status in the benefits administration system.
- Verify the employee’s years of service and hours worked for eligibility applicableness.
- Review medical certifications to determine eligibility and entitlement.
- Collaborate and work closely with the LOA teams
- Track and record all employee requests and individual leaves in a secure manner
- Ensure compliance with company policies and applicable laws.
- Sound knowledge in HR Outsourced operations - HR shared services/HRO/H2R concepts/HR Backend from outsourced industries
- Ability to analyze information and convert related activities into a comprehensive work plan
- Ability to analyze data and trends to improve leave policies and processes
- Ability to communicate and make recommendations to upper management
- Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Ability to multi-task and drive multiple projects
- Ability to work independently in a fast-paced environment with changing priorities
- Excellent communication skills in both verbal and written to be able to effectively explain policies and procedures to employees and management
- Demonstrated ability to deal with confidential information
- Demonstrated problem-solving, time management, and priority-setting skills
- Attention to detail by being meticulous in managing records and ensuring compliance with federal, state and local requirements
- Managing Client deliverables
- People Management
- SLA & KPI
- On time & Quality Deliverables
- Experience in client facing role
- Proficient in MS Office Suite
Eligibility Criteria:
- Graduate with overall 5 years of experience
- Proficiency in MS Office
- Proven experience in a shared service or third-party support Industry preferred
- Worked on HRMS applications – Peoplesoft, SAP SuccessFactors or Workday
Skills Required
- Graduate with overall 5 years of experience
- Proficiency in MS Office Suite
- Experience with HRMS applications: PeopleSoft, SAP SuccessFactors, or Workday
- Proven experience in a shared service or third-party support industry
- Knowledge of FMLA eligibility and leave administration, including review of medical certifications
- Sound knowledge of HR outsourced operations / HR shared services / HRO / H2R concepts
- Excellent verbal and written communication skills and ability to explain policies to employees and management
- Experience managing client deliverables, SLAs and KPIs; client-facing experience
- People management experience and ability to handle confidential information
- Strong attention to detail, problem-solving, time management, and ability to multitask
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
