HR Operations Support Specialist

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The HR Operations Support Specialist serves as a first point of contact for HR related assistance and information for associates and managers, our customers. Responsible for taking, processing, and resolving, generally standard inquires on a variety of basic HR topics, providing quality support services with a high degree of customer satisfaction, expertise, and timeliness. This role also supports end-to-end associate life-cycle processes including, but not limited to I-9's, benefits, leave of absence, timekeeping, employment verification and data management.

What you will do

• Professionally and accurately respond to inquiries from current and former associates, managers, and external agencies, including basic HR questions, issues, problems, and status changes. This is primarily done via HR Service Delivery technology platform, but may also include telephone, chat, e-mail and drop-in face-to-face interactions.

• Deliver a positive, professional, customer oriented experience with follow-through, attention to details, and resourcefulness. 

• Utilize Case Management and Knowledge Management Systems to log and work through every inquiry. Quickly and accurately resolve inquiries in professional, sensitive, customer-focused manner in accordance with policies and procedures.

• Responsible for processing all new hire I-9's as well as reverifications and monthly audits to ensure compliance through our outside I-9 vendor.

• Interface with other HR team members, as well as internal and external resources to furnish or obtain needed information to close cases not escalated. Educate associates and managers of self-service tools and other systems available to them and encourages their use as appropriate.

• Discerns opportunities to improve knowledge base and informs Communications Director or SMEs. Recommend changes and efficiencies to current HR Operations processes

• Maintains high degree of confidentiality.

What you will bring

• Associate’s degree in Human Resources or equivalent work experience.

• Possess practical work experience equivalent to 2 + years in Human Resources experience

• Strong organizational skills, and attention to detail, with strong technical skills.

• Good interpersonal skills with a strong commitment to exceptional customer service

• Strong written and verbal communication skills; able to communicate with tact and diplomacy

• High level of proficiency with Microsoft Office, including MS Excel

• Knowledge of and experience with HRIS software systems

What will set you apart

• Experience with case management technology preferred

• Workday and ServiceNow experience preferred.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

$50,800.00 - $69,775.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer • Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

10-01-2024