HR Operations Specialist

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Have a seat at our table. When you join Smithfield, you become part of something special – a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact. Apply Now!

THE VALUE YOU’LL BRING:

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

The Human Resources team is searching for ambitious personnel to join their everyday mission to discover, hire, and retain great talent. These personnel are the conduit for positive employee relations, performance management, and focal point for benefits/compensation. You would be instrumental in achieving Smithfield’s goal to become the #1 consumer packaged goods company in the world!

Reports to an Associate Manager within the HR Operations team for the assigned area of specialty, this role serves as a member of the HR Service Delivery team. This role provides transactional excellent in the handling of specialized HR transactions and processes. Areas of specialization may include one or more of the following areas: HR data and transactions, leave of absence, employee records management, benefits, compensation, talent acquisition. Responsible for maintaining data integrity, executing processes consistently, and providing accurate information to employees, managers and other HR team members with high levels of customer service. The incumbent is expected to identify and resolve problems with minimum direction. Utilizes standard operating procedures to complete daily work. Aligns with the escalation model for issues outside of their scope.

WHAT YOU’LL DO:

The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

• Performs transactional and process orientated work in area of specialty. This may include the entry, review or approval of transactions, audit of data, proactive employee outreach, sending of individual or mass communications, running and manipulation of reports and data, update of information in HR systems or spreadsheets. Ensures accuracy of information and necessary approvals and processes are followed.

• Addresses escalated inquiries from the HR Shared Service Center for issues of moderate or high complexity in area of specialty. Responds to inquiries utilizing all available tools and resources and provides excellent and friendly service to the customer.

• Updates procedural documentation for new scenarios or as requested when changes occur.

• May coordinate small projects or changes in area of specialty.

• Follows protocols for documentation, employee outreach, quality guidelines, and engaging of translation services.

• Escalates highest level issues including questions of policy interpretation or system error.

• Upholds service level agreement metrics for problem resolution timeframes.

• Stays abreast of changes to policies and practices.

• Works independently without the need for continuous oversight.

• Ensures employee privacy where appropriate, including confidentiality and protection of sensitive client reports or information.

WHAT WE’RE SEEKING:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Bachelor’s degree from an accredited four-year college or university in human resources or related field and 2+ years of relevant experience; or equivalent combination of education and experience, required.

• 1-2 years of experience in area of specialty which may include: HR data and transactions, leave of absence, employee records management, benefits, compensation, talent acquisition.

• Skilled at completing detailed and repetitive work accurately.

• Bilingual skills a plus.

• Experience using HR software required.

• Strong computer skills including excel, office, email, internet. Comfortable with learning new systems.

• Skilled at working with and manipulating data and spreadsheets.

• Excellent problem solving and analytical skills.

• Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity and ethics.

• Must display strong customer service skills

Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate’s qualifications and experience, internal equity, external market pay for comparable positions and budget considerations. At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package. Learn more about our benefits package here.

EEO Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.