Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
How you will contribute
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience
- Communicating effectively, applying interpersonal skills and taking initiative
More about this role
The HR Operations Specialist is responsible for local execution of Operational Human Resources activities. The Specialist is the key point of contact to employees where self-service/shared services support is not available and sits within the local BU squad team. Where appropriate, The HR Operations Specialist will support the implementation of local projects and support the employee relations agenda for the site.
Key Responsibilities
- Providing business intimacy and supporting with the delivery of local HR activities and services.
- Providing sound business partnering advice to business stakeholders.
- Resolve local industrial relations and business specific queries with the support of the SAROA People Experience Lead.
- Partner with Manufacturing/Supply Chain and other support functions to deliver best in class people experience.
- Responsible for focusing on employee experience and continuous improvement of end-to-end operational HR services
- Use knowledge and experience to provide local HR services that are relevant and tailored to the needs of the Business Unit/location (e.g., Time & Attendance support, HR systems)
- Key point of contact to employee and managers for People Services/ HR related queries
- Assist employee and managers with self-service transactions, HR portal navigation, policy interpretation and process support requiring face-to-face interaction and hard copy documentation
- Responsible for end-to-end operational HR services
- Delivers HR administration activities across the employee lifecycle, driving high-quality data management.
- Supports employees and managers on HR processes and query management, ensuring correct execution are adopted
- Responsible for delivery of the following services but not limited to:
- Employee Relations / Industrial Relations
- Recruitment & Onboarding (Core Colleagues)
- Partner with Rewards and Payroll
- Local learning delivery
- Time & attendance system support
- Local query resolution (Core Colleagues)
- Payroll input submission for MSC and support functions
- People Experience workflow activities in Workday system
- People Experience activities and case management in Service Now
- Maintaining People Services filing system via E-Filing portal
Communication
- Timely handle of all incoming queries, concerns and inefficiencies, and responding or re-routing to the correct respondents in ServiceNow.
- Managing all internal and external queries and requests, responding and re-directing accordingly
Knowledge & Skills
Education, Knowledge, Skills and Experience Required
- HR University Degree or related Diploma.
- 4 -6 years working experience in Manufacturing or Automotive Industry (multinational will be advantageous)
- Computer skills-MS Office, Concur and HR systems
- Ability to deal with several layers inside the organization at the same time.
- Work independently
- Deliver results with high attention to detail
- Ability to work under pressure with tight deadlines
- Effective time management.
- Maintain Strict confidentiality always. The successful incumbent may be exposed to highly confidential information and must adhere to the highest ethics and values always
No Relocation support available
Business Unit Summary
Mondelēz International's Sub Saharan Africa Business Unit is made up of three key focus areas namely Southern Africa, West Africa and the Rest of Africa Markets. The Business Unit is home to approximately 1000 Makers and Bakers who strive to bring only the best quality and loved brands to our consumers. Mondelēz International in Sub Saharan Africa is proud to house global legacy brands including Cadbury Dairy Milk, Oreo, Halls and Bournvita, together with local jewels such as Cadbury LunchBar, Chappies, TomTom and Dentyne. The Business Unit's Markets have consistently been awarded Top Employer certification, and has been recognised as a Top Employer in Africa.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Service Operations (Delivery)
Global Business Services
Skills Required
- HR University Degree or related Diploma.
- 4-6 years working experience in Manufacturing or Automotive Industry.
- Experience working in a shared service organization.
- Process design and mapping, and business requirement gathering experience.
- Computer skills 6 MS Office, Concur and HR systems (Workday, ServiceNow).
- Ability to provide business partnering and influence across multiple organizational layers.
- Ability to work independently, manage time effectively, and deliver results under pressure.
- High attention to detail and ability to maintain strict confidentiality.
- Experience with employee relations / industrial relations, recruitment & onboarding, payroll input and local HR administration.
- Multinational experience (advantageous).
Mondelēz International Compensation & Benefits Highlights
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Retirement Support — The 401(k) program is characterized by strong company matching, with some eligible groups also receiving a base company contribution. Feedback suggests negotiated updates at represented sites have further enhanced retirement features.
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Healthcare Strength — Coverage spans medical, dental, vision, mental‑health resources, life and disability insurance, and tax‑advantaged accounts, supported by wellness and EAP offerings. Onsite or company‑sponsored wellbeing initiatives provide additional day‑to‑day support.
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Parental & Family Support — A published global parental‑leave standard and resources such as lactation/wellness rooms signal structured support for caregivers. Bonding leave for all caregivers and other family‑care supports are highlighted in published materials.
Mondelēz International Insights
What We Do
Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 90,000 individuals around the world. Our Purpose Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way. Our Brands We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our People Our 90,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are. Our Strategies We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands, and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities: • Growth: accelerate consumer-centric growth • Execution: drive operational excellence • Culture: build a winning growth culture
Why Work With Us
We offer passionate, energetic and curious people a huge choice of careers in our fun, fast-paced, global business. We operate in four regions: Asia, Middle East & Africa; Europe; Latin America; and North America. And in over 80 countries our people are united in a common purpose to empower people to snack right.
Gallery
Mondelēz International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
#TeamMDLZ Flexible Working Pledge: We Trust each other to work flexibly and productively We show Empathy, encouraging belonging and connection We are Mindful of making space and taking time
