Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our HR Shared Services team at Thermo Fisher Scientific and contribute to meaningful impact on a global scale. As an HR Operations Representative, you'll serve as the first point of contact for HR-related inquiries within our Colleague Services center, providing Tier 1 support through multiple channels including phone, chat, and email. You'll deliver excellent service while managing day-to-day HR queries across the employee lifecycle, from onboarding to offboarding. Working with detailed processes and performance metrics, you'll collaborate with subject matter experts to resolve employee issues efficiently and maintain accurate HR data processing. This role offers the opportunity to work with advanced technologies while contributing to our mission of enabling customers to make the world healthier, cleaner, and safer.
REQUIREMENTS:
• Experience in customer service, or call center environment preferred
• Preferred Fields of Study: Human Resources, Psychology, Business Administration or related field
• Fluent in English (reading, writing, speaking); additional language skills a plus
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with HRIS databases and reporting applications Workday, ServiceNow preferred
• Excellent customer service skills with ability to handle inquiries via phone, email, and chat
• Strong analytical and problem-solving abilities for researching and interpreting HR policies
• Demonstrated ability to work independently and prioritize multiple tasks
• Strong communication and interpersonal skills for working in a diverse environment
• Detail-oriented with strong documentation and data entry accuracy
• Ability to maintain confidentiality when handling sensitive information
• Flexibility to work various shifts as needed
• Professional mindset with enthusiasm and willingness to learn
• Ability to remain stationary for extended periods and perform computer work
Skills Required
- Fluent English reading, writing, and speaking
- Strong proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Excellent customer service skills across phone, email, and chat
- Strong analytical and problem-solving abilities
- Ability to work independently and prioritize multiple tasks
- Strong communication and interpersonal skills
- Detail-oriented with accurate documentation and data entry
- Ability to maintain confidentiality with sensitive information
- Flexibility to work various shifts as needed
- Ability to remain stationary for extended periods and perform computer work
- Experience in customer service or a call center environment
- Degree or coursework in Human Resources, Psychology, Business Administration, or a related field
- Additional language skills
- Experience with HRIS databases and reporting applications, including Workday and ServiceNow
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
-
Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
-
Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
-
Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
Gallery
