HR Operations Coordinator

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. 

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

We are looking for our first HR Operations Coordinator to join our Global HR Operations Team. You will play a critical role in supporting US HR Operations, including onboarding, off boarding, benefits administration, leave of absence management, employee record keeping and employee experience. This role works cross-functionally with IT, Payroll, and Talent Acquisition.

This role reports to the US HR Operations Manager and will be based in Menlo Park with a hybrid work arrangement.

• You will own contractor upkeep including onboarding, offboarding, contract agreements

• You will support offboarding processes by following offboarding workflows and sending appropriate documentation

• You will manage new hire onboarding to include running background checks, I-9 compliance, new hire paperwork, submitting IT tickets

• You will maintain accurate employee data across HR systems, ensuring updates for employees, terminations, and job changes.

• You will serve as the subject matter expert for internal employees, providing answers to ad hoc HR questions and addressing internal inquiries, such as benefits-related questions, employment verifications, and more.

• You will own employee experience initiatives for US employees including events, and community building

• You will create and maintain internal policies including the annual updating and rollout of the employee handbook

• You will own the optimization of BambooHR to ensure data accuracy and system integrity

• Organize and clean up employee files, implementing an efficient organizational system.

• Develop in-depth knowledge of benefits systems to address inquiries, with the goal of independently managing open enrollment in 2026.

• Become a Super User for BambooHR, specializing in reporting, employee record-keeping, and data entry.

• Assist with logistics for all upcoming learning and development activities.

• Partner with Sparrow to manage leave of absence administration.

• Own annual compliance reporting requirements
  

• You have at least 1 year of relevant HR experience

• You possess strong attention to detail and are thorough in completing administrative and operational tasks

• You demonstrate effective communication skills when interacting with cross-functional teams

• You are comfortable with administrative tasks and continuously seek ways to improve efficiency

• You have intermediate to advanced proficiency in Excel

• You have proven experience with HRIS systems, such as BambooHR, Paylocity, or Sequoia

• You thrive in dynamic, fast-changing environments and are naturally curious and adaptable.

• You have experience in a consumer-driven industry with a passion for the customer

• You have worked in a scaling start up before. You’re no stranger to things moving quickly

• You have previous experience working with BambooHR

• You have a strong desire to work hard, but also know when to raise your hand to ask for help - we are a team and we win when we get there together!

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

The salary range for this role is $80,000 - $90,000 USD.