Jobs at Tarro

Partner with Head of Growth & Strategy to design, test, and scale GTM and cross-sell motions. Lead experiments (pricing, bundling), own growth analytics and funnel performance, set up CRM and reporting processes, work cross-functionally, and engage client-facing sales enablement. Hire and manage 1-2 team members and build repeatable growth operating cadence.

Provide Mandarin/English technical onboarding and frontline support for restaurant clients: scope and configure hardware, monitor systems, diagnose and resolve network and telephony issues, document solutions, and escalate when needed.

Own and grow a portfolio of restaurant clients by driving product adoption, onboarding, and satisfaction. Act as primary client contact, identify upsell/cross-sell opportunities, escalate issues, provide feedback to product and internal teams, and share best practices to improve client outcomes.

Handle live Spanish-language customer calls to take orders, troubleshoot issues, upsell menu items, and maintain schedule adherence. Use company tools to process orders accurately, pass Tier 1 certification, and provide empathetic, efficient service while following established processes.

Lead and grow a global IT engineering team to own corporate technology, applications, security, and support. Implement MDM, identity, MFA, SIEM, automation, zero-touch deployment, and AI-integrated service management while resolving escalations, enforcing IT policies, and driving high availability and automation targets.

Support accounts payable, accounts receivable, treasury and month-end close activities: process invoices, post payments and accruals, perform reconciliations, follow up on customer payments, deposit collections, handle billing inquiries, prepare schedules and assist with ad-hoc projects.

Build and scale the training, enablement, and QA infrastructure for client teams. Lead a small enablement team, design onboarding and modular curricula, create knowledge management and performance measurement frameworks, partner cross-functionally with product and engineering, and embed continuous improvement through QA insights and feedback loops.

Build and own end-to-end features for a high-scale restaurant platform. Architect and scale systems, orchestrate AI agents, collaborate cross-functionally, travel to client sites, and support global teams while driving product-focused engineering outcomes.

Lead end-to-end onboarding of new and reactivated restaurant clients: gather operational requirements, configure back-end across products (including Greendot), perform QA, manage cross-functional implementation, own first 14 days post-live, handle escalations, and recommend best practices to drive adoption and upsells.

Provide front-line support, administration, and maintenance of corporate technology, applications, and hardware. Participate in design, automation, onboarding/offboarding, incident response, root-cause analysis, and projects such as MFA, directory login, access orchestration, and zero-touch hardware deployment.

Provide bilingual (English/Mandarin) client support: address concerns across channels, translate and coordinate between teams and clients, act as client advocate, mediate disputes, follow up to ensure timely resolution, and maintain strong client relationships through proactive engagement.

Design, implement, and maintain global on‑prem and cloud network infrastructure (SDWAN, routers, switches, firewalls, VoIP). Monitor performance, troubleshoot Level‑2/3 incidents, manage upgrades, produce VoIP network diagrams, define policies, liaise with vendors, and automate/configure infrastructure with IaC and version control.

Own onboarding and ongoing relationship management for assigned restaurant clients to drive adoption, satisfaction, retention and growth. Serve as main client contact, strategize upsell/cross-sell, document and escalate issues, advocate client needs to product and internal teams, and share best practices across the team.

Provide on-site and remote technical support for hardware, software, and network issues; monitor systems, troubleshoot production incidents, escalate to engineering, manage assets, support deployments (MDM, endpoint protection), document procedures, and assist incident response.

Lead and rebuild a 40+ person Product Implementation team responsible for onboarding and ongoing configuration of restaurant clients. Oversee technical configuration, improve implementation quality/speed, drive retention through process improvements, and collaborate cross-functionally while hands-on configuring and supporting clients.

Lead and rebuild a 40+ person Product Implementation team responsible for onboarding new restaurants and maintaining complex back-end configurations. Manage hiring, performance, process improvement, and cross-functional collaboration to improve implementation quality, speed, and customer retention. Hands-on work includes configuring menus/voice ops, resolving support cases, and establishing metrics and strategies for team excellence.

Configure and onboard new restaurant clients end-to-end, translating menus and operations into scalable product configurations, partnering with Voice Platform, Product, and Support, resolving onboarding issues, and improving implementation processes and tooling.

Manage corporate tax filings and payments; encode and submit BIR data; review and correct tax accounts; handle BOI/PEZA compliance and permits; ensure SEC and LGU filings and local renewals; monitor regulatory changes; coordinate asset documentation, vendor secretarial requests, and conduct annual physical asset audits.

Handle inbound customer calls, assess and surface patterns of client frustration, perform simple client confirmations, escalate issues with full context, and analyze end-to-end experience data to proactively surface insights to leadership.

Support recruitment, onboarding, employee relations, people operations, and HR reporting. Leverage AI tools and automation to improve hiring speed and candidate experience, collaborate with managers to resolve employee concerns, drive engagement and retention initiatives, and help standardize HR processes.