Jobs at Tarro

Support accounts payable, accounts receivable, treasury and month-end close activities: process invoices, post payments and accruals, perform reconciliations, follow up on customer payments, deposit collections, handle billing inquiries, prepare schedules and assist with ad-hoc projects.

Build and scale the training, enablement, and QA infrastructure for client teams. Lead a small enablement team, design onboarding and modular curricula, create knowledge management and performance measurement frameworks, partner cross-functionally with product and engineering, and embed continuous improvement through QA insights and feedback loops.

Build and own end-to-end features for a high-scale restaurant platform. Architect and scale systems, orchestrate AI agents, collaborate cross-functionally, travel to client sites, and support global teams while driving product-focused engineering outcomes.

Lead end-to-end onboarding of new and reactivated restaurant clients: gather operational requirements, configure back-end across products (including Greendot), perform QA, manage cross-functional implementation, own first 14 days post-live, handle escalations, and recommend best practices to drive adoption and upsells.

Provide front-line support, administration, and maintenance of corporate technology, applications, and hardware. Participate in design, automation, onboarding/offboarding, incident response, root-cause analysis, and projects such as MFA, directory login, access orchestration, and zero-touch hardware deployment.

Provide bilingual (English/Mandarin) client support: address concerns across channels, translate and coordinate between teams and clients, act as client advocate, mediate disputes, follow up to ensure timely resolution, and maintain strong client relationships through proactive engagement.

Design, implement, and maintain global on‑prem and cloud network infrastructure (SDWAN, routers, switches, firewalls, VoIP). Monitor performance, troubleshoot Level‑2/3 incidents, manage upgrades, produce VoIP network diagrams, define policies, liaise with vendors, and automate/configure infrastructure with IaC and version control.

Own onboarding and ongoing relationship management for assigned restaurant clients to drive adoption, satisfaction, retention and growth. Serve as main client contact, strategize upsell/cross-sell, document and escalate issues, advocate client needs to product and internal teams, and share best practices across the team.

Provide on-site and remote technical support for hardware, software, and network issues; monitor systems, troubleshoot production incidents, escalate to engineering, manage assets, support deployments (MDM, endpoint protection), document procedures, and assist incident response.

Lead global accounting operations, ensure timely GAAP-compliant financial reporting and consolidations across jurisdictions, strengthen internal controls, oversee audit readiness, optimize ERP/accounting systems, manage treasury and tax compliance, and design a scalable finance organization.

Lead and rebuild a 40+ person Product Implementation team responsible for onboarding and ongoing configuration of restaurant clients. Oversee technical configuration, improve implementation quality/speed, drive retention through process improvements, and collaborate cross-functionally while hands-on configuring and supporting clients.

Lead and rebuild a 40+ person Product Implementation team responsible for onboarding new restaurants and maintaining complex back-end configurations. Manage hiring, performance, process improvement, and cross-functional collaboration to improve implementation quality, speed, and customer retention. Hands-on work includes configuring menus/voice ops, resolving support cases, and establishing metrics and strategies for team excellence.

Configure and onboard new restaurant clients end-to-end, translating menus and operations into scalable product configurations, partnering with Voice Platform, Product, and Support, resolving onboarding issues, and improving implementation processes and tooling.

Manage corporate tax filings and payments; encode and submit BIR data; review and correct tax accounts; handle BOI/PEZA compliance and permits; ensure SEC and LGU filings and local renewals; monitor regulatory changes; coordinate asset documentation, vendor secretarial requests, and conduct annual physical asset audits.

Handle inbound customer calls, assess and surface patterns of client frustration, perform simple client confirmations, escalate issues with full context, and analyze end-to-end experience data to proactively surface insights to leadership.

Support recruitment, onboarding, employee relations, people operations, and HR reporting. Leverage AI tools and automation to improve hiring speed and candidate experience, collaborate with managers to resolve employee concerns, drive engagement and retention initiatives, and help standardize HR processes.

Lead and coach a 30–50 person specialist team, monitor operational signals (OCR, content flags, error drivers), document and escalate quality gaps, close feedback loops with product and client success, build a service quality playbook, and deliver quarterly process or tooling improvements to exceed KPIs.

Lead and optimize end-to-end accounts receivable processes including invoicing, collections, reporting, controls, and audit support. Drive AR system enhancements and automation (TPNI), partner cross-functionally to resolve billing issues, and meet SLAs while improving AR metrics and client billing experience.

Own and scale a product vertical for Tarro's restaurant-focused ecosystem. Define strategy, ship features with engineering and design, use data and customer insights, incorporate AI, and drive measurable business outcomes while engaging directly with restaurant owners.

Lead and coach a 10-15 person Client Operations Support team while spending half your time on frontline support. Drive team performance, hiring, QA, and reporting; partner with Product and Engineering to diagnose root causes and implement process improvements that reduce recurring client issues and contact volume.