Jobs at Tarro

Provide Mandarin/English technical onboarding and frontline support for restaurant clients: scope and configure hardware, monitor systems, diagnose and resolve network and telephony issues, document solutions, and escalate when needed.

Partner with Head of Growth & Strategy to design, test, and scale GTM and cross-sell motions. Lead experiments (pricing, bundling), own growth analytics and funnel performance, set up CRM and reporting processes, work cross-functionally, and engage client-facing sales enablement. Hire and manage 1-2 team members and build repeatable growth operating cadence.

Handle live Spanish-language customer calls to take orders, troubleshoot issues, upsell menu items, and maintain schedule adherence. Use company tools to process orders accurately, pass Tier 1 certification, and provide empathetic, efficient service while following established processes.

Lead and grow a global IT engineering team to own corporate technology, applications, security, and support. Implement MDM, identity, MFA, SIEM, automation, zero-touch deployment, and AI-integrated service management while resolving escalations, enforcing IT policies, and driving high availability and automation targets.

Lead and execute the information security and compliance program across cloud and on-prem environments. Ensure PCI DSS and data privacy compliance (CCPA, Philippines, Malaysia), implement identity and RBAC controls, manage workstation/BYOD solutions, respond to incidents, and grow a team of security professionals while aligning security strategy with business objectives.

Provide front-line support, administration, and maintenance of corporate technology, applications, and hardware. Participate in design, automation, onboarding/offboarding, incident response, root-cause analysis, and projects such as MFA, directory login, access orchestration, and zero-touch hardware deployment.

Lead end-to-end onboarding of new and reactivated restaurant clients: gather operational requirements, configure back-end across products (including Greendot), perform QA, manage cross-functional implementation, own first 14 days post-live, handle escalations, and recommend best practices to drive adoption and upsells.

Provide hardware deployment, onboarding, and technical support for restaurant clients: configure and ship equipment, troubleshoot networking and telephony issues (remote and onsite), resolve outages, document cases, and escalate when needed. Support frontline onboarding for pizza and Chinese American restaurants and build working knowledge of Tarro's hardware and backend systems.

Support employee experience through community engagement, events, safety protocol implementation, administrative record-keeping, incident documentation, and acting as a liaison for employee concerns to enhance workplace belonging and compliance.

Support recruitment, onboarding, employee relations, people operations, and HR reporting. Leverage AI tools and automation to improve hiring speed and candidate experience, collaborate with managers to resolve employee concerns, drive engagement and retention initiatives, and help standardize HR processes.

Configure and onboard new restaurant clients end-to-end, translating menus and operations into scalable product configurations, partnering with Voice Platform, Product, and Support, resolving onboarding issues, and improving implementation processes and tooling.

Build and scale core data infrastructure and foundational datasets. Design, develop, and maintain scalable data pipelines for analytics, ML, experimentation, and product use cases. Implement data quality, audits, alerting, and anomaly detection. Partner with product, engineering, and business stakeholders and help establish long-term, scalable data architecture and tooling.

Build and own end-to-end features for a high-scale restaurant platform. Architect and scale systems, orchestrate AI agents, collaborate cross-functionally, travel to client sites, and support global teams while driving product-focused engineering outcomes.

Lead end-to-end operational strategy and execution for voice operations, build scalable frameworks, SOPs, and KPIs; recruit and develop operations teams; drive data-driven decisions, cross-functional initiatives, and continuous improvement to improve service quality and product adoption.

Own onboarding and ongoing relationship management for assigned restaurant clients to drive adoption, satisfaction, retention and growth. Serve as main client contact, strategize upsell/cross-sell, document and escalate issues, advocate client needs to product and internal teams, and share best practices across the team.

Provide on-site and remote technical support for hardware, software, and network issues; monitor systems, troubleshoot production incidents, escalate to engineering, manage assets, support deployments (MDM, endpoint protection), document procedures, and assist incident response.

Manage corporate tax filings and payments; encode and submit BIR data; review and correct tax accounts; handle BOI/PEZA compliance and permits; ensure SEC and LGU filings and local renewals; monitor regulatory changes; coordinate asset documentation, vendor secretarial requests, and conduct annual physical asset audits.

Lead and coach a 30–50 person specialist team, monitor operational signals (OCR, content flags, error drivers), document and escalate quality gaps, close feedback loops with product and client success, build a service quality playbook, and deliver quarterly process or tooling improvements to exceed KPIs.

Maintain and optimize restaurant menu content for accuracy and usability across products, rapidly learn tools and workflows, troubleshoot and resolve menu issues, collaborate cross-functionally, handle large datasets with attention to detail, and provide bilingual (Mandarin/English) support for clients and agents.

Support accounts payable, accounts receivable, treasury and month-end close activities: process invoices, post payments and accruals, perform reconciliations, follow up on customer payments, deposit collections, handle billing inquiries, prepare schedules and assist with ad-hoc projects.