HR Operations Coordinator

Job Description
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a HR Operations Coordinator to join our People Team, delivering employee services in support of the global HR operations. As a HR Operations Coordinator, you will process and maintain electronic and paper employee records, administer various HR programs, and provide customer service to employees and managers through the timely response and resolution to inquiries.
What You'll Do

• Execute the processes that support the employee experience from pre-onboarding through offboarding
• Maintain the HR/employee data within the various HR systems, including the processing of new hires, job and status changes, pay changes, transfers, terminations, position management, etc. Ensure data integrity through accuracy of entry and participation in employee/HR data audits
• Answer incoming tickets, emails, and phone calls to HR Operations. Review, research, resolve, or escalate, and close all assigned inquiries within the established service level agreements (SLAs)
• Support the adoption of Employee Self Service (ESS) and Manager Self Service (MSS) by providing real-time guidance and coaching to end users
• Create and maintain the personnel files, including the collection and maintenance of regulatory information such as I-9, self-identification, etc.; conduct periodic reviews of personnel files to ensure all required documents are up-to-date and complete
• Provide information and problem resolution to the various teams within HR
• Administer various HR policies and processes such as, unemployment, fringe benefits, employee recognition, immigration, relocation, etc
• Audit, track, and process invoices, ensuring accuracy of billing and on-time payments to vendors
• Complete and submit regulatory/statutory reporting ensuring accuracy and on-time completion
• Maintain the processes and procedures for the delivery of employee services; ensure documentation remains current and accessible
• Serve as the main point-of-contact for the HR department during internal and external audits
• Create and file electronic and/or paper copies of employee documents as needed
• Produce and distribute routine and basic ad hoc workforce reporting as needed
• Develop awareness and continually increase knowledge of current trends in HR through classes, reading, or other mechanisms. Participate in professional groups, meetings, and conferences

What You'll Need to Succeed
We're looking for someone who:

• Can work remotely or from an Applied Systems office

Your experience should include some or all of the following:

• Understanding and knowledge of HR policies, procedures, and processes
• Strong attention to detail
• Demonstrated problem-solving skills; ability to identify potential solutions
• Ability to manage multiple projects and meet deadlines
• Effective written/verbal communication skills
• Ability to work well in a team environment and develop collaborative relationships with colleagues across the department
• Ability to maintain the confidentiality of sensitive data
• Proficient in Microsoft 365, including Excel, PowerPoint, and Sharepoint

• Bachelor's degree in technology or related discipline, or equivalent combination of education and work experience

• We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• Experience using UKG and ATS's
• Previous work experience in an office environment

What You'll Gain
Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
For 40 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.
We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what's possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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