HR Operations Coordinator

| Hartford, CT, USA
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HR Operations Coordinator, Americas

Hartford, CT I Stamford, CT I New York, NY I Exton, PA I USA

At AXA XL, we are transforming Human Resources. To keep AXA XL moving forward, HR is changing our systems, processes and policies to help our clients attract, engage, develop and retain the best talent globally. We are looking to bring on board a passionate Human Resources professional to help us in our journey. At AXA XL, we invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients' potential, thereby fulfilling our own. Take it seriously. Make it fun. Know it matters.

Americas HR Operations' primary role is to process the requests received from HR Partners and Talent Acquisition members to process new hires and employee lifecycle transactions in HR Tool - MyHR and create respective memos and coordinate with the local HR Payroll/ HR Manager/TA teams. This position is to support Americas HR Processes.

DISCOVER your opportunity

What will youressential responsibilities include?

  • The primary responsibility is to support the HR Operations team (Americas) in understanding the requests coming from HRBP and TA via Smartform or email and to make sure it has all required information to process in MyHR and create respective memos.
  • Responsible for assigned BAU processes and will help support areas outside the BAU to ensure business continuity despite team absenteeism.
  • Comfortable being client-facing. Will be working closely with HRMs / TA team members to ensure the request received is clear and processed timely.
  • Provide professional, knowledgeable and friendly communication timely to our stakeholders as well as to our colleagues.
  • Ensure highlighting process breakdowns timely and take corrective actions.
  • Proactive with reminders to stakeholders for the necessary documentation.
  • Continuous Improvement Mindset - Help improve processes on a daily basis.
  • Position Management -
    • Create, edit and close positions as required with position management throughout colleague lifecycle events. Ensure accuracy of position details for downstream feed to Taleo.
  • New Hires/Transfers:
    • Ensures all information is received from Talent Acquisition - position information, personal details, signed offer letter, etc. in order to process new hire in myHR. If the requisition does not match the position, new hire cannot be entered until differences are resolved.
    • Prepare transfer letters, memos and contract amendments.
    • HR Administrator will take the lead in determining the correct information.
    • Manage the collection of the I9 forms and enter the submissions to eVerify, review the eVerify status and resolve the case returned by DHS. Provide support for any I9 audits.
  • All Colleague Lifecycle Events:
    • Prepare letters, memos and contract amendments as applicable to the process.
    • Track and follow up as necessary for signed documents.
    • Enter transactions into myHR and maintain appropriate documents in Documentum for new hires, active employees and terminated employees.
    • Prepare and upkeep of personnel files and file handoffs to payroll.
    • Administer and track HR Operations mailbox to ensure requests are handled within established SLAs, delegate to team members as applicable, and forward requests to appropriate parties.
  • Participate with weekly audits, determine fixes needed, and complete data fixes as required in myHR.
  • As organization structure changes, update myHR with changes and or manually handle the kickouts occurring via an upload.
  • Assist in the review of operations processes and aid in the implementation of continuous improvement recommendations.
  • Provide general administrative support or project help to Operations teams as needed.
  • Support HR Service Delivery initiatives.

You will report to Americas HR Operations Team Lead.

SHARE your talent

SHARE your talent

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

  • Qualification in HR or relevant discipline.
  • Hands on HR operations administration/process experience preferred.
  • Fluent in English - both written and verbal.
  • High level of discretion for dealing with sensitive employee information.
  • Proactive in making decisions independently to move forward with processes.
  • Self-starter with a sense of responsibility.
  • Independent worker who is also a collective team member.
  • Excellent interpersonal and communication skills.
  • Advanced Microsoft Office skills, especially Excel.
  • Previous experience working with HCM systems and processes including experience and understanding of Oracle HCM Cloud or other HR systems.

Desired Skills and Abilities:

  • Preferably worked with US HR processes.
  • Experience working in a global environment preferred.
  • Analytical and Problem-solving skills.
  • Genuine interest in continuous Improvement.
  • Enjoy being a part of a hardworking friendly team!

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

  • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
  • Robust support for Flexible Working Arrangements
  • Enhanced family friendly leave benefits
  • Named to the Diversity Best Practices Index
  • Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.


At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience," focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

  • Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
  • Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
  • Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
  • AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see Sustainability at AXA XL .

The U.S. pay range for this position is USD 45,000 - 80,500.Actual pay will be determined based upon the individual's skills, experience, and location. We strive for market alignment and internal equity with our colleagues' pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. Wealsobelieve in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details aboutAXA XL's benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.pdf ( .

More Information on AXA XL
AXA XL operates in the Insurance industry. It has 8355 total employees. To see all 14 open jobs at AXA XL, click here.
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