At Citi, we connect millions of people across hundreds of cities and countries every day through our unparalleled global network. We provide a broad range of financial services and products to consumers, corporations, governments, and institutions—helping them meet their biggest opportunities and face the world’s toughest challenges.
We are seeking a high-caliber professional to join our HR WITA Talent Acquisition Operations (TAO) team as an Onboarding Analyst (C09), supporting APAC. This role is critical in delivering a compliant, efficient, and high-quality onboarding experience that protects Citi’s franchise and supports business growth.
Role Overview
The HR Onboarding Quality Analyst - APAC/EMEA is responsible for the accurate, timely, and compliant execution of onboarding activities across regions. The role requires strong attention to detail, risk awareness, and the ability to collaborate effectively with multiple stakeholders in a global service delivery model.
In this role, your responsibilities include:
Onboarding Delivery
Complete onboarding tasks accurately and on time in line with defined service level agreements (SLAs).
Track and follow up on outstanding onboarding requirements to prevent delays or escalations.
Respond to onboarding-related inquiries via email and ServiceNow within required timeframes.
Provide clear and regular status updates to team leads and stakeholders.
Risk, Control, & Compliance
Follow HR WITA TAO onboarding procedures, controls, and maker-checker requirements.
Ensure compliance with data privacy, records management, document retention, and work authorization policies.
Maintain accurate data in onboarding systems and ensure secure handling of documentation.
Identify, escalate, and support resolution of risks, issues, or control gaps.
Efficiency & Continuous Improvement
Ensure accuracy of onboarding information to avoid rework or downstream impact.
Identify opportunities to streamline processes and reduce manual effort.
Participate in process improvement, automation, or simplification initiatives.
Collaboration & Knowledge
Partner with recruiters, hiring managers, HR Business Partners, and other stakeholders to support smooth onboarding.
Develop and maintain strong knowledge of onboarding processes, systems, and regional requirements.
Support team training, cross-training, and knowledge-sharing activities.
As a successful candidate, you’d ideally have the following skills and exposure:
At least 1 year of experience in recruiting administration, onboarding operations, or staffing; experience in Banking or Financial Services is preferred.
Ability to work effectively in a fast-paced, global service delivery environment.
Strong written and verbal communication skills with a customer-focused mindset.
High attention to detail and ability to handle sensitive and confidential information.
Strong interpersonal skills with the ability to build effective working relationships.
Proficiency in HR systems and collaboration tools, preferably Workday Recruiting, ServiceNow, MS Teams, and Zoom.
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
Working at Citi is more than just a job. It is an opportunity to grow your career, contribute to meaningful outcomes, and make a positive impact globally.
This job description provides a high-level review of the work performed. Other job-related duties may be assigned as required.
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Job Family Group: Operations - Core------------------------------------------------------
Job Family:Operations Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- At least 1 year of experience in recruiting administration, onboarding operations, or staffing
- Experience in Banking or Financial Services is preferred
- Ability to work effectively in a fast-paced, global service delivery environment
- Strong written and verbal communication skills
- High attention to detail
- Strong interpersonal skills
- Proficiency in HR systems and collaboration tools
- Proficiency in Microsoft Office applications
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
