HR Manager

About Westin

At Westin Hotels & Resorts, we are committed to empowering the well-being of our guests. Through refreshing environments, thoughtful amenities, and revitalizing programming, we help ensure guests leave feeling better than when they arrived. We understand that travel can challenge well-being, and we take pride in being trusted partners who anticipate needs, deliver instinctive service, and create journeys that help guests be at their best.

Position Summary

The Human Resources Manager is responsible for supporting the daily operations of the Human Resources department while fostering a positive associate experience aligned with Marriott and Westin brand standards. This position partners with leaders across the resort to support recruitment, onboarding, associate relations, training, benefits administration, performance management, compliance, and employee engagement initiatives. The Human Resources Manager serves as a trusted resource for associates and leaders, ensuring the effective administration of HR programs while maintaining compliance with federal, state, and local employment laws. The position reports to the Director of Human Resources and supports all resort departments. Based on the user's enterprise files, The Westin Rancho Mirage Golf Resort & Spa follows established HR onboarding, compliance, and personnel administration processes that support this role. 

Essential Job Functions

• Support the administration of all Human Resources functions including recruitment, onboarding, benefits, training, employee relations, recognition programs, and compliance initiatives.
• Assist department leaders with performance management, coaching, corrective action, investigations, and conflict resolution.
• Coordinate recruitment efforts including posting positions, screening applicants, scheduling interviews, conducting reference checks, and supporting hiring managers throughout the selection process.
• Facilitate new hire orientation and onboarding programs to ensure a positive associate experience.
• Maintain employee records and HRIS data, ensuring accuracy and confidentiality.
• Support benefits administration, leave management, workers' compensation, and accommodation processes.
• Ensure compliance with Marriott standards, company policies, California labor laws, and applicable federal employment regulations.
• Assist with payroll-related inquiries, timekeeping audits, and associate status changes.
• Coordinate and track required training programs, certifications, and compliance education.
• Partner with resort leadership to drive associate engagement, recognition, retention, and culture initiatives.
• Conduct workplace investigations and document findings in a thorough, objective, and professional manner.
• Prepare reports, metrics, and other HR-related analytics as requested.
• Represent Human Resources at resort meetings, events, and associate functions.
• Maintain strict confidentiality regarding personnel and business matters.
• Perform other duties as assigned.

Required Qualifications

• Must speak Spanish fluently.
• Minimum one (1) year of Human Resources management or supervisory experience required.
• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.
• Previous hospitality, hotel, resort, or service-industry experience highly preferred.
• Working knowledge of California employment laws, wage and hour regulations, leave laws, harassment prevention, and employee relations practices.
• Experience with HRIS, payroll, applicant tracking, and timekeeping systems.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to handle sensitive information with professionalism and confidentiality.
• Proficient with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
• Ability to work independently while effectively partnering with leaders and associates at all levels.

Knowledge, Skills & Abilities

• Strong employee relations and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Ability to exercise sound judgment and maintain confidentiality.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced resort environment.
• Customer-service mindset with a passion for delivering exceptional associate experiences.
• Ability to influence and build strong working relationships across departments.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to attend meetings and events in various areas of the resort.
• Ability to operate standard office equipment.

Work Environment

The work environment includes both office and operational areas of the resort. The Human Resources Manager must be available to support a 24-hour hospitality operation and may occasionally work evenings, weekends, or holidays as business needs require.

Benefits

Westin Rancho Mirage Golf Resort & Spa offers a comprehensive benefits package including:

• Medical, Dental, and Vision coverage
• Basic Life, Voluntary Life, AD&D insurance options and more
• 401(k) and Roth Retirement Plans with company match
• Hotel Discount Program
• Career development and growth opportunities

Background Check Notice

In accordance with the Fair Credit Reporting Act (FCRA) and applicable state laws, a consumer report (background check) may be obtained as part of the employment process. You will receive all required disclosures, authorizations, and notices prior to any adverse employment decision.

Equal Employment Opportunity

The Westin Rancho Mirage Golf Resort & Spa is an Equal Employment Opportunity employer. We are committed to fostering a diverse, inclusive, and welcoming environment where all associates are treated with dignity and respect. Employment decisions are made without regard to any protected characteristic as defined by applicable federal, state, or local laws.