Jobs at Dolphin Hotel Management

Lead multi-property marketing for hotels, restaurants, and bars. Develop integrated campaigns, uphold brand standards, direct creative and design, manage social media, PR, advertising, promotions and events, and mentor two Marketing Coordinators while partnering with operations to drive revenue and guest engagement.

Oversee daily restaurant operations including staffing, inventory, food quality, guest service, cost controls, vendor relations, and promotional collaboration. Recruit, train, schedule, and evaluate teams while ensuring health, safety, and profitability standards.

Oversee daily front desk operations, ensure exceptional guest service, manage and coach front desk staff, handle Manager on Duty responsibilities, coordinate with departments, maintain cash controls, support staffing and revenue goals, and enforce brand standards and compliance.

Maintain hotel facilities through routine and emergency repairs across HVAC, plumbing, electrical, carpentry and painting. Inspect, troubleshoot and operate building automation systems, respond to guest and staff work orders, perform preventive maintenance, keep maintenance records, ensure safety compliance, and assist other departments with setups and emergency procedures.

Greet and assist guests with luggage, escort to rooms, provide local and property information, coordinate transportation and valet, maintain bell stand and luggage storage, follow safety and cash-handling procedures, support group/VIP arrivals, and collaborate with hotel departments to ensure excellent guest service.

Supervise front desk operations, ensure efficient check-in/check-out and payment processing, handle guest inquiries and complaints, train and lead front desk staff, coordinate with housekeeping and other departments, maintain logs and financial balances, and uphold company policies and guest service standards.

Supervise daily engineering operations and maintenance for hotel facilities. Lead and coach engineering staff, maintain HVAC/electrical/plumbing systems, respond to guest requests, perform inspections, manage work orders, ensure safety/OSHA compliance, and coordinate with departments to support hotel operations.

Serve as the on-property liaison for group sales: contract and close group business, conduct site inspections, forecast and achieve group revenue goals, ensure smooth turnover to event operations, build customer relationships, and execute brand service standards.

Maintain hotel facilities through routine maintenance, emergency repairs, and work-order responses. Handle HVAC, plumbing, electrical, carpentry, painting, and preventive maintenance. Monitor building automation systems, maintain appearance, record work and parts, ensure safety compliance, and support other departments with set-ups and drills.

Perform routine and preventive maintenance across a 185-room hotel and on-site restaurant, including carpentry, plumbing, electrical, HVAC, painting, and equipment repair. Inspect property, respond to guest requests, keep maintenance records, follow safety protocols, and coordinate with other departments to ensure a clean, safe, and functional environment.

Lead daily operations for resort food & beverage outlets, ensuring exceptional guest service, compliance, and cleanliness; recruit, train, schedule, and coach staff; manage labor, food and operating costs; support banquets, events, menu and beverage initiatives; partner with culinary, sales, and leadership to drive revenue and guest satisfaction.

Oversee front desk operations to ensure efficient check-in/check-out and exceptional guest service. Lead, train, schedule and coach front desk staff; handle payments, room assignments, guest inquiries, complaints, and coordination with housekeeping and other departments. Manage cash reconciliation, shift logs, and safety reporting while maintaining company policies, appearance standards, and positive guest relations.