Jobs at Dolphin Hotel Management

Oversee daily front desk operations, ensure exceptional guest service, manage and coach front desk staff, handle Manager on Duty responsibilities, coordinate with departments, maintain cash controls, support staffing and revenue goals, and enforce brand standards and compliance.

Oversee front desk operations to ensure efficient check-in/check-out and exceptional guest service. Lead, train, schedule and coach front desk staff; handle payments, room assignments, guest inquiries, complaints, and coordination with housekeeping and other departments. Manage cash reconciliation, shift logs, and safety reporting while maintaining company policies, appearance standards, and positive guest relations.

Oversee daily restaurant operations including staffing, inventory, food quality, guest service, cost controls, vendor relations, and promotional collaboration. Recruit, train, schedule, and evaluate teams while ensuring health, safety, and profitability standards.

Maintain hotel facilities through routine and emergency repairs across HVAC, plumbing, electrical, carpentry and painting. Inspect, troubleshoot and operate building automation systems, respond to guest and staff work orders, perform preventive maintenance, keep maintenance records, ensure safety compliance, and assist other departments with setups and emergency procedures.

Oversee hotel finance operations including accounting, budgeting, forecasting, reporting, cash flow, internal controls, payroll review, vendor purchasing, tax compliance, and lead the finance team to support strategic decision-making.

Supervise front desk operations, ensure efficient check-in/check-out and payment processing, handle guest inquiries and complaints, train and lead front desk staff, coordinate with housekeeping and other departments, maintain logs and financial balances, and uphold company policies and guest service standards.

Serve as the on-property liaison for group sales: contract and close group business, conduct site inspections, forecast and achieve group revenue goals, ensure smooth turnover to event operations, build customer relationships, and execute brand service standards.

Supervise daily engineering operations and maintenance for hotel facilities. Lead and coach engineering staff, maintain HVAC/electrical/plumbing systems, respond to guest requests, perform inspections, manage work orders, ensure safety/OSHA compliance, and coordinate with departments to support hotel operations.

Maintain hotel facilities through routine maintenance, emergency repairs, and work-order responses. Handle HVAC, plumbing, electrical, carpentry, painting, and preventive maintenance. Monitor building automation systems, maintain appearance, record work and parts, ensure safety compliance, and support other departments with set-ups and drills.

Lead multi-property marketing for hotels, restaurants, and bars. Develop integrated campaigns, uphold brand standards, direct creative and design, manage social media, PR, advertising, promotions and events, and mentor two Marketing Coordinators while partnering with operations to drive revenue and guest engagement.

Perform routine and preventive maintenance across a 185-room hotel and on-site restaurant, including carpentry, plumbing, electrical, HVAC, painting, and equipment repair. Inspect property, respond to guest requests, keep maintenance records, follow safety protocols, and coordinate with other departments to ensure a clean, safe, and functional environment.

Sell and secure group and corporate business for the Stamford Marriott, build client relationships, conduct presentations and calls, negotiate rates and contracts, forecast revenue, analyze competition, develop market strategies, and collaborate with leadership to drive bookings and hotel revenue.