HR Manager, Courier Operations

Wolt is introducing an employment option in Finland, where deliveries on the platform are carried out both by independent contractors and employed couriers.

Please read more here about what this is all about.

We are now kicking things off by hiring an HR Manager for Wolt Operations. Wolt Operations is an independent company operating Wolt’s courier employment model in Finland. You will play a pivotal role in bringing this new setup to life and  building the foundation that will enable it. We are looking for experienced people with a can-do mindset to help us shape and run this work. 

Building something new is both challenging and exciting. If you’re a self-starter with drive and entrepreneurial spirit, this just might be the place for you. Working on this new initiative at Wolt Operations, you’ll probably learn more, build more, and ship more than in most other companies. You’ll be challenged for sure, but you will also have a lot of fun on the way.

If you’re excited to build an entirely new way of working in Finland, to collaborate across cross-functional teams, and to bring this model to life, apply now. 

We are looking for an HR Manager to support and enable this journey. 

As HR Manager, you’ll play a key role in bringing Wolt’s new employment model to life.

You’ll be responsible for building and leading HR operations for employed couriers, partnering  with your regional stakeholders to create scalable processes.

Your main responsibilities will include:

• Building the HR foundation for employed couriers at Wolt in Finland - including building policies, processes, organization and culture.
• Leading and developing HR operations for employed couriers in Finland.
• Acting as a strategic HR partner to local operations leadership.
• Acting as a trusted partner to team leads, supporting them with employee relations and day-to-day people matters.
• Ensuring compliance with employment related legislation.
• Managing day-to-day HR topics — from onboarding and employee relations to performance and development.
• Building and leading a small but growing HR team (starting with one HR Specialist, possibly more to follow as operations scale).
• Driving HR projects that support the growth and success of the new employment model.

We’re looking for someone who is both strategic and hands-on — someone who can build from scratch, but also develop operations at a large scale.  You’ll thrive in a fast-paced environment and are comfortable making decisions independently when needed.

You’ll likely have:

• Strong knowledge of Finnish labor law (other Nordic countries & SOX legislation seen as a benefit)
• Proven experience working in both operational and strategic HR roles. Extensive experience and understanding of people operations from payroll to employment life cycle preferably in a blue-collar environment
• A career built from being the sole HR generalist to leading and inspiring a team of HR professionals
• Prior experience in an international environment, ideally leading or collaborating across multiple countries.
• Excellent communication skills and the ability to work under pressure.
• Experience from a high growth / extremely high paced working environment
• Experience in supporting front-line and operational employees
• Fluency with HR systems, preferably Workday
• Fluency in Finnish and English — other Nordic languages are a plus.

To succeed in this role you will need to have a “builder” mindset and be driven to work under your own initiative. You need to be completely comfortable rolling up your sleeves, getting stuck in and driving HR from the front!

• The opportunity to build something completely new, with real impact on the future of platform work.
• A collaborative, fast-moving, and international environment.
• The chance to grow as a leader and shape HR operations at a regional level.
• You’ll join a team that combines ambition with care — we get things done, but we also have fun doing it.

If this sounds like you, and you’re ready to help us shape the future of work in Finland and beyond, we’d love to hear from you!

Apply below — we can’t wait to meet you.