The Role
Lead and scale HR operations across recruitment, onboarding, payroll, compliance, performance management, employee relations, engagement, and HR systems. Partner with founders and leadership on workforce planning, organizational design, talent strategy, and culture. Build scalable policies and processes, manage HRIS and data integrity, oversee the HR operations team, and ensure compliance with Indian labor laws while supporting a high-performing, people-first organization.
Summary Generated by Built In
About the Company
Join the Rocketship
We’re building ShopOS — AI agents powering the entire ecommerce stack. Already past PMF, we’re scaling fast and shaping the future of how online brands are built with AI. Co-founded by seasoned builders with multiple successful exits to companies like Scapic, & Polygon Labs, and we’re backed by Binny Bansal. This isn’t just another start-up — it’s a front-row seat to the next big shift in ecommerce.
Watch: What is ShopOS (from the founders’ lens - Click here)
About the Role
As an HR Lead at ShopOS, you will lead and scale the people operations function—driving strategic HR initiatives, optimizing systems, and ensuring smooth operational excellence across the employee lifecycle. You’ll collaborate closely with leadership to design scalable frameworks for recruitment, performance, engagement, and compliance, ensuring we build a high-performing, people-first organization. This role demands strategic thinking, operational depth, and a strong ability to influence at scale.
Key Responsibilities
- Lead and manage end-to-end HR operations, including recruitment, onboarding, performance, payroll, and compliance.
- Develop, refine, and implement HR policies, systems, and frameworks to support scaling teams.
- Partner with founders and leadership on workforce planning, organizational design, and talent strategy.
- Oversee HRIS, payroll systems, and data integrity across employee records and compliance documentation.
- Drive continuous improvement in HR processes, ensuring efficiency, compliance, and employee satisfaction.
- Build and lead the HR operations team to deliver excellence in execution and employee experience.
- Establish performance management frameworks, feedback loops, and growth pathways for teams.
- Own performance tracking, appraisal cycles, and handle performance-related cases with discretion and fairness.
- Champion company culture through employee engagement, wellness programs, and DEI initiatives.
- Ensure compliance with all local employment laws, labour regulations, and HR best practices.
- Act as a trusted advisor and coach to managers on people-related matters, employee relations, and leadership growth.
- Manage team and stakeholder relationships across departments to ensure alignment and smooth operations.
Basic Qualifications
- 7–10 years of experience in HR operations, people management, or similar roles in fast-paced organizations.
- Strong track record in managing HR processes, including recruitment, payroll, compliance, and HRIS systems.
- Excellent knowledge of Indian labour laws, statutory compliance, and HR governance.
- Experience leading HR functions and building scalable systems for growing teams.
- Exceptional communication, stakeholder management, and problem-solving skills.
- Ability to balance strategic planning with hands-on execution in a start-up environment.
- Strong analytical mindset and data-driven approach to HR decision-making.
Bonus Points
- Experience scaling HR operations in high-growth tech start-ups.
- 0–1 experience in B2B or SaaS organizations.
- Certifications in HR, labour law, or leadership (SHRM, CIPD, etc.).
- Expertise with tools like Keka, Darwinbox, Freshteam, or equivalent HR software.
- Prior experience working with founders or CXOs on organizational design and growth.
- Strong employer branding and internal communication storytelling skills.
- Intent to grow in an AI-first organization and build people systems around technology and innovation
Our Values
- Extreme ownership and bias for action.
- Honest, high-velocity communication.
- Respect for craft and obsession with users.
- Fast, scrappy iteration over perfection.
- Low ego, high empathy, radical candour.
What We Offer
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Work from our vibrant Bangalore (HSR Layout)
- High ownership and growth path toward Head of People or HRBP roles.
- Direct collaboration with founders and leadership team.
- Opportunity to shape the people and culture foundations of a next-gen AI company
💡 Why Join Us?
- Work on cutting-edge AI products redefining commerce.
- Build with founders who’ve done this before.
- Be part of a high-growth, high-impact journey.
Skills Required
- 7-10 years of experience in HR operations, people management, or similar roles in fast-paced organizations
- Strong experience managing recruitment, payroll, compliance, and HRIS processes
- Excellent knowledge of Indian labor laws, statutory compliance, and HR governance
- Experience leading HR functions and building scalable systems for growing teams
- Exceptional communication, stakeholder management, and problem-solving skills
- Ability to balance strategic planning with hands-on execution in a startup environment
- Strong analytical mindset and data-driven approach to HR decision-making
- Experience scaling HR operations in high-growth technology startups
- Zero-to-one experience in B2B or SaaS organizations
- Certification in HR, labor law, or leadership, such as SHRM or CIPD
- Expertise with Keka, Darwinbox, Freshteam, or equivalent HR software
- Experience working with founders or C-level executives on organizational design and growth
- Employer branding and internal communication storytelling skills
- Interest in building people systems within an AI-first organization
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The Company
What We Do
ShopOS is an AI-native creative content operating system for modern ecommerce and direct-to-consumer brands. It combines AI agents with human experts to help brands create, manage, market, and sell more effectively. Its platform supports product-display pages, catalogs, social-media content, advertisements, product imagery, videos, copy, and other commerce assets, while enabling intelligent personalization and streamlined brand operations across sales and marketing channels.
