HR Head

HR Operations & People Lead

Purpose of the Role

Lead and elevate the HR Operations team by driving accountability, professional standards, employee experience, and business-focused HR practices. The role is responsible for ensuring operational excellence while developing the team’s capability to move beyond transactional activities and become trusted business partners who positively influence culture, performance, and organizational effectiveness. The role serves as a key driver of HR maturity, helping build a high-performing HR function that supports organizational growth.

Qualifications

·       Bachelor’s or Master’s degree in a field related to Human Resources Management, Business Management or Administration.

·       Advanced English

Experience

·       5+ years of progressive HR experience.

·       2+ years leading HR teams or HR projects.

·       Experience supporting a growing organization preferred.

·       Experience working in a global or multi-location environment preferred.

Key Responsibilities:

·       Team Capability Development

o   Assess strengths and development opportunities within the HR team.

o   Build development plans to elevate HR capabilities and business acumen.

o   Create a culture of accountability, ownership, and continuous improvement within the HR function.

·       Change Leadership

o   Lead HR initiatives that strengthen organizational culture and employee accountability.

o   Drive adoption of new processes, behaviors, and ways of working.

o   Act as a catalyst for organizational growth and continuous improvement.

·       Culture & Performance

o   Reinforce organizational values and expected behaviors.

o   Support managers in addressing performance and behavioral issues.

o   Promote a culture of accountability across the organization.

·       Stakeholder Management

o   Build strong relationships with leaders and employees across the organization.

o   Influence decisions through credibility, communication, and data rather than authority.

o   Facilitate alignment and collaboration across functions and teams.

·       Business Partnership

o   Partner with business leaders to identify people-related challenges and opportunities.

o   Translate business needs into HR actions and solutions.

o   Establish, monitor, and communicate HR metrics that demonstrate the impact of people initiatives on business performance.

·       Talent Strategy

o   Develop and execute talent acquisition strategies to support business growth.

o   Improve the quality of hiring decisions through structured assessment and selection practices.

o   Identify talent gaps and proactively build plans to address future workforce needs.

·       Employee Experience

o   Drive onboarding, engagement, and employee relations initiatives.

o   Ensure consistent and professional employee interactions.

Key Behaviors:

·       Leadership Presence

o   Able to influence without authority

o   Comfortable challenging the status quo

o   Confident communicating with leaders and employees

·       Accountability

o   Strong ownership mentality

o   Solution-oriented

o   Follows through on commitments

·       Coaching Capability

o   Develops junior HR professionals

o   Provides feedback and direction

o   Builds confidence and capability in others

·       Business Orientation

o   Understands how HR impacts business results

o   Uses data to drive decisions

o   Connects people initiatives to operational outcomes

·       Operational Discipline

o   Process and Detail oriented

·       Executive Communication

o   Communicates clearly and confidently with all levels of the organization.

o   Delivers messages with professionalism and credibility.

o   Able to present HR initiatives and results to leadership and employees.