HR Generalist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary 

Performs Human Resources related duties at the professional level within the HR Service Delivery platform, supporting multiple businesses within North America.  Functional areas of responsibility will include mergers & acquisitions, workforce transformation and reorganization, organization design, job level structuring, salary analysis, affirmative action support, employment equity programs and compliance.  

Role Description:

• Take ownership of escalated queries from Tier 1 & 2 through ServiceNow cases.  On occasion, redirect them when additional or different support is required.

• Partner effectively with HRBPs, People Advisors, CoEs, and People Leaders, offering proactive support and proposing solutions for various programs of work, whether it's business as usual (BAU), organization transformation, or new initiatives like M&A.

• Support and partner during annual CoE cycles (e.g., Goal Setting, Talent Management processes and IM Listening action planning), providing coaching, reporting, data insights, etc. Operate through the lens of continuous improvement, listening to and acting on feedback from People Leaders and Employees (e.g., updates to Knowledge articles). As required, provide support as part of M&A execution with due diligence, system, process, and people implications outlined.

• Closely collaborate with employees, managers, and CoE teams to deliver customer-centric solutions, focusing on understanding business strategies and aligning with specific business lines.

• In conjunction with peers, COE’s and HR Service Delivery hub team, leverage our HR community to proactively identify improvement needs for the HR function and for continuous improvement of the HR service delivery model.

• Additionally, address urgent employee and manager needs and provide people management coaching, allowing HRBPs and People Advisors to focus more on strategic initiatives.

• Partner effectively with employees and management to communicate various Human Resources policies, procedures, laws, standards and government regulations. 

• Conduct exit interviews, analyze data, and make recommendations to the management team for continuous improvement through organizational redesign, position leveling, compensation analysis.

• Participate in HR task forces and corporate project teams.

• Partner with compensation to conduct and implement salary surveys.

• Organize and participate in employee roundtable meetings.

Skills and Competencies

An individual in this role should demonstrate high agility by embracing new and innovative ideas, being comfortable with iterative ways of working, synthesizing a wide range of information, having the ability to collaborate across the HR function and the organization, as well as the ability to tailor their communication style and approach based on their audience.   The ability to multi-task is key as is being comfortable with frequent change.

Qualifications

• 3+ years progressive experience in HR required with demonstrated required functional knowledge & expertise in Employee Relations

• Bachelor's degree required

• Desired experience supporting North America

• Demonstrated experience of, and focus on, proactively managing customer relationships

• Curious; proactively ask questions about wider context in order to understand where to provide most business value

• Being courageous when we need to push back and say no

• Ability to work effectively in high-pressure, fast-paced situations that require sound decision making

• High degree of comfort with change, with the skill to easily shift priorities to meet business needs

• Strong analysis and problem solving skills, able to carry out root cause analysis

• Experience supporting leaders and employees in Union environment a plus