People Operations Specialist

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role

As we continue to expand, we are seeking an experienced People Operations Specialist to join our People Team. This role is focused on managing and optimizing our HR systems and processes, contributing to the operational efficiency of the People Team. The ideal candidate will possess the ability to work independently, problem-solve effectively, and contribute to the development of a positive workplace culture. This is not an employee-facing role but rather one centered around HR operations and systems management.

Responsibilities

• Demonstrate proficiency in, utilize and manage various People Team systems, including BambooHR, Lever, Small Improvements, and CultureAmp.
• Assist in the implementation and maintenance of HR systems.
• Partner with other members of the People Team to support the implementation of and revision of existing processes.
• Assist in the development and implementation of HR policies and procedures, ensuring they meet organizational needs and compliance requirements.
• Stay current with HR laws and regulations, ensuring all HR-related documents are accurate, up-to-date, and compliant with current regulations.
• Create and maintain HR metrics and reports to support decision-making.
• Analyze HR data to identify trends and areas for improvement.
• Take on various additional responsibilities in HR as needed to support the People Team’s objectives and the organization’s growth.

Qualifications

• Experience with and strong proficiency in/with:
• HR Systems such as BambooHR, Lever, Small Improvements, and CultureAmp.
• Project Management software such as Asana or Jira
• Microsoft Office and Google Workspace, including advanced MS Excel & Google Sheets skills
• Managing systems implementations and integrations
• Strong analytical, critical thinking, troubleshooting, problem-solving skills, with a high degree of accuracy and attention to detail.
• Ability to work independently, prioritize tasks, manage complex projects with tight deadlines, and proactively identify areas for improvement.
• Minimum of 5 years of experience in HR Operations, within a multinational startup environment. US Payroll & Benefits Administration is a huge plus.
• Fluent English language proficiency is required for this role as we have a highly diverse and global business; Fluent Spanish and Portuguese language is a plus.

Benefits

• Benefits will apply according to the country of hiring.
• $2,000 USD annual Co-working Travel allowance
• $2,000 USD annual Professional Development allowance
• $500 USD annual Fitness allowance
• $500 USD Phone Finance allowance
• $250 USD Home Office equipment allowance
• $200 USD Headphone allowance

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening