Louis Dreyfus Company (LDC) is a leading global merchant and processor of agricultural goods. Founded more than 170 years ago, LDC operates in over 55 countries and employs approximately 18,000 people worldwide. Combining global reach with deep industry expertise, we are committed to shaping sustainable value across the agricultural supply chain.
Job DescriptionThe Shared Business Services (SBS) function at Louis Dreyfus Company (LDC) is undergoing rapid growth and transformation to support the company's strategic expansion.
The Transition team is responsible for managing the migration and stabilization of processes into SBS centers, ensuring a smooth and successful handover from donor functions to SBS operational teams. As part of this team, you will play a key role in supporting business transformation and driving operational excellence across multiple functional domains.
The HR GBS Specialist, Talent, Learning & Reporting (China) is responsible for delivering standardized operational services across the Learning, Performance Management, Succession Planning and reporting families for the Asia within the Asia Hire to Retire (H2R) Shared Business Services organization.
The role ensures efficient execution of global HR processes, maintains a high-quality employee experience and supports operational excellence through process standardization, knowledge management and continuous improvement.
As the operational process owner for the assigned processes, the role maintains SOPs, supports governance and collaborates closely with HR Business Partners, Centers of Excellence and business stakeholders to ensure consistent service delivery across the employee lifecycle.
Main Responsibilities:
Learning Administration
Learning Administration activities include:
- Learning assignment administration
- Training enrolment and scheduling
- Learning calendar coordination
- Learning content administration
- Translation coordination
- Attendance monitoring
- Learning completion tracking
- Certificate administration
- Learning Management System (LMS) administration
- Vendor coordination
- Learning reporting
- Training feedback collection
- Learning records maintenance
Performance & Succession Administration:
Support the operational delivery of Performance and Succession processes and provide operational support throughout annual talent cycles, including:
- Objectives management administration
- Performance review cycle administration
- Performance workflow monitoring
- Calibration session coordination
- Succession administration
- Talent review preparation
- Critical position updates within Workday
- Performance reporting
- Talent review documentation
HR Data Quality & Analytics
Support operational excellence by:
- Monitoring HR data quality
- Performing data validation and reconciliation
- Identifying reporting inconsistencies
- Investigating data anomalies
- Supporting data cleansing activities
- Maintaining reporting integrity across Workday and supporting systems
- Producing operational insights to support management decision-making
Process Ownership:
Own the operational process documentation for:
- Learning Administration
- Performance Management Administration
- Succession Administration
- Reporting Standards
Responsible for:
- Maintaining Standard Operating Procedures (SOPs)
- Maintaining process work instructions
- Updating Knowledge Articles
- Documenting approved local process variations
- Supporting governance reviews
- Maintaining process documentation for audit readiness
Continuous Improvement:
Drive operational excellence by identifying opportunities to:
- Simplify operational activities
- Improve employee experience
- Increase process standardization
- Eliminate manual work
- Improve system utilization
- Support automation initiatives
- Improve operational reporting
Participate in cross-functional improvement initiatives supporting the evolution of the H2R Shared Services model.
Governance:
Support operational governance by:
- Monitoring SLA achievement
- Reviewing process KPIs
- Supporting audit readiness
- Ensuring compliance with approved global processes
- Escalating operational risks
- Supporting operational reporting
Decision Making:
Has authority to:
- Resolve operational Learning and Performance cases.
- Prioritize operational work within assigned processes.
- Recommend process improvements.
- Recommend updates to SOPs and Knowledge Articles.
- Escalate operational issues requiring policy interpretation.
- Support annual HR cycle planning.
- 4-7 years of HR Operations, HR Shared Services or Global Business Services experience.
- Experience supporting Learning Administration and Performance Management within a multinational environment.
- Experience working with annual HR cycles.
- Experience using Workday or comparable HCM platforms.
- Experience maintaining HR operational documentation and process standards.
- Experience working in a Shared Services environment is highly desirable.
- Demonstrated ability to improve operational processes and deliver excellent customer service
Education:
- Bachelor’s Degree in Human Resources, Business Administration, Law, Psychology or a related field, equivalent experience will also be considered
- Professional HR certifications considered an advantage
Languages:
- Fluent English (spoken and written)
- Mandarin is an advantage
Technical/ Functional skills:
- Workday
- Learning Management Systems (LMS)
- Microsoft Office
- Microsoft Excel
- HR Reporting
- Process Documentation
- SOP Development
- Knowledge Management
- Operational Analytics
Other Competencies:
The successful candidate has a strong customer service mindset with a commitment to delivering high-quality, consistent outcomes. Builds trusted relationships through collaboration, clear communication and a proactive approach to problem solving. You take ownership of responsibilities, exercise sound judgement when making decisions and maintain a high level of accuracy and attention to detail. You are eager to coach and support colleagues, embrace continuous improvement and drive operational excellence. You feel comfortable in a dynamic environment, can adapt quickly to change and you demonstrate resilience, curiosity and a willingness to continuously learn and develop.
Staff:
No direct reports
Interactions/ interface:
Builds and maintains effective working relationships with the Asia Service Delivery Lead, HR Business Partners, Global Centers of Expertise (Talent and Learning), HRIS, Payroll, Local HR teams and Global Process Owners to ensure the consistent delivery of H2R services and continuous process improvement. Externally, collaborates with learning vendors, training providers and other external partners or consultants, as required, to support the effective delivery of assigned services and operational initiatives.
Job challenge:
Contributing and developing expertise to the delivery of high-quality HR services in a dynamic, collaborative, and process-driven environment.
Work environment and Additional information:
Corporate office environment
What We Offer
We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Our Benefits
- Competitive salary and benefits
- Hybrid work available (not applicable to all roles)
- Pension contributions
- Access to Training and Development
- Access to Concierge Partnerships
Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.
Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us
Skills Required
- 4-7 years of HR Operations, HR Shared Services or Global Business Services experience
- Experience supporting Learning Administration and Performance Management in a multinational environment
- Experience working with annual HR talent/performance cycles
- Experience using Workday or comparable HCM platforms
- Experience with Learning Management Systems (LMS) and LMS administration
- Experience maintaining HR operational documentation, SOPs and process standards
- Experience monitoring HR data quality, data validation, reconciliation and reporting integrity
- Demonstrated ability to improve operational processes and deliver excellent customer service
- Experience working in a Shared Services environment
- Bachelor's Degree in Human Resources, Business Administration, Law, Psychology or related field (or equivalent experience)
- Professional HR certifications (advantage)
- Fluent English (spoken and written)
- Mandarin language skills (advantage)
- Proficiency in Microsoft Office and Microsoft Excel
- Skills in HR reporting, process documentation, knowledge management and operational analytics
What We Do
Louis Dreyfus Company is a leading merchant and processor of agricultural goods. We leverage our global reach and extensive asset network to serve our customers and consumers around the world, delivering the right products to the right location, at the right time – safely, responsibly and reliably. Our activities span the entire value chain from farm to fork, across a broad range of business lines (platforms). Since 1851 our portfolio has grown to include Grains & Oilseeds, Carbon Solutions, Food & Feed Solutions, Coffee, Cotton, Juice, Rice, Sugar, Freight and Global Markets. We help feed and clothe some 500 million people every year by originating, processing and transporting approximately 80 million tons of products. Structured as a matrix organization of six geographical regions and eight platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally. For more information, visit www.ldc.com.
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