The HR Operations Specialist is accountable for delivering efficient and precise administrative support for the APAC region. Key responsibilities include managing employee data, processing payroll, administering benefits, and assisting with both onboarding and offboarding procedures, along with supporting various projects and initiatives. This position reports to the People Partner (APAC) and will work closely with the HR Shared Services teams to ensure global consistency.
Main Responsibilities
- Accurately and timely updating and maintaining HR records, files, and databases, including performance reviews, attendance and leave management, maintaining an organized system for paper and electronic records.
- Performing activities within the HR Operations function, throughout the lifecycle of employees from onboarding to offboarding employees which include health insurance, leave entitlements, etc.
- Ensuring routine weekly & monthly HR reports: employee timesheets, headcounts, BPJS registration, etc. are regularly updated.
- Preparing and distributing a variety of routine correspondence to employees, explaining HR policies and procedures, providing forms and information, when necessary, via JIRA ticketing system.
- Monthly Payroll administration, working hand in hand with Finance to ensure that key information such as joiners, leavers, employee changes are processed by Payroll in an accurate and timely manner.
- Benefits administration including responding to employee questions.
- Managing non-standard leave updates in HRIS and responding to leave questions from employees.
- Being the first point of contact for employees regarding HR topics such as policy questions and either responding or passing on the question to the appropriate person and keeping the employee informed.
- Actively participate in various HR projects and initiatives, providing administrative support as needed
- Collaborate with the HR team to implement new processes or systems.
- Performing other duties as assigned.
Qualifications
- Minimum Bachelor’s degree, preferably in Business Management, Human Resources, Psychology, or other related disciplines
- Minimum 1-2 years of HR experience (exposure to HR Operations preferred)
- Excellent communication (written and spoken) skills along with advanced proficiency in English
- Hands-on experience with MS Office (Excel, PowerPoint, Word & Outlook), must be technologically savvy; experience using Workday HCM is highly desirable
- Must be able to excel in a fast-paced, demanding work environment while anticipating the needs of HR People Partner (APAC) and all relevant stakeholders
- Good problem-solving skills
- Experience working in an international environment preferred
- Strong attention to detail, highly organized and the ability to multitask
- Knowledge of employment laws and regulations.
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
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Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
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What We Do
YouGov is an international online research data and analytics technology group. Our mission is to offer unparalleled insight into what the world thinks.
With operations in the UK, the Americas, Europe, the Middle East, India and Asia Pacific, we have one of the world's largest research networks.
At the core of our platform is an ever-growing source of connected consumer intelligence that has developed daily over our 20 years of operation. We call it living data. All of our products and services draw upon this detailed understanding of our 26+ million registered panel members in over 55 markets to deliver accurate, actionable consumer insights.
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As innovators and pioneers of online market research, we have a strong reputation as a trusted source of accurate data and insights. Testament to this, YouGov data is regularly referenced by the global press, and we are the most quoted market research source in the world (Meltwater 2022).
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