HR Digital Solutions Process & Operations Director

Description and Requirements
Role Value Proposition:
As a member of MetLife's Human Resources Digital Solutions team, the HR Digital Solutions Process & Operations Director is a key role that will create, monitor, maintain and make continuous improvements in our HR Digital Solutions team's processes which help define and drive our work. This role manages a team of HR professionals who oversee specific processes and operational areas across HR Digital Solutions. As we align to the new MetLife New Frontier strategy, this role will focus on process excellence related to how we intake new work, govern the work we do, and manage the operations of our key systems. The incumbent plays a critical role in partnering with stakeholders across MetLife and working with our key 3 rd party providers. The ability to partner across the HR Digital Solutions team, the HR team, as well as our Global Technology organization will be key to their success. Additionally, this role will partner with the HR Supplier and Process Management team to ensure that the HR Digital Solution team processes align and integrate with broader HR work. Beyond the broad HR Digital Solution's processes, this role will also manage the Learning and Development (L&D) administrative processes related to our L&D tools and their use.
Key Responsibilities:

• Collaborate with the HR Digital Solutions leadership team to guide and oversee the overall processes and operations of the team.
• Serve as a consultant and essential partner across the HR Digital Solutions organization, offering proactive and objective guidance on both new and existing processes where operational and process expertise is crucial.
• Influence and oversee critical HR Digital Solutions processes, governance frameworks and essential release management areas.
• Provide oversight and management of HR Digital Solutions budgets and processes.

• Collaborate with the HR Digital Solutions leadership team to oversee the efficient and effective operation of HR systems, ensuring they meet performance, compliance, and risk management standards.
• Manage and oversee L&D operational processes related to systems and tools.
• Collaborate on the development of a strategic vision for HR technology solutions that support both immediate and future business goals.

• Manage and provide ongoing development opportunities for a team of HR Technology professionals.
• Support of a learning culture that cultivates collaboration and innovation in support of achieving individual and business goals.

• Participate in cross-functional initiatives/projects/programs to expand network and sphere of influence.
• Collaborate with both internal and external support teams to ensure that BAU and cyclical activities are properly resourced and supported.

What You Need to Succeed (Required Qualifications):

• Consulting Skills: Act as a trusted advisor to key stakeholders, with the ability to translate business needs into effective process and operations solutions.
• Strategic Thinking: Demonstrated ability to develop and execute strategic plans that align HR Digital Solutions team goals and with business objectives while integrating external perspectives, research and a global mindset.
• Collaboration and Influence: Lead with credibility in a complex, global, and highly matrixed environment to manage both internal and external stakeholders, secure alignment, and advance work by collaborating with diverse teams.
• Subject Matter Expertise: Strong understanding of HR processes, best practices and HR technology platforms, including current and emerging trends.
• Business Acumen: Ability to analyze complex data and provide actionable insights that drive strategic decision-making and support business objectives while maintaining fiscal responsibility.
• Communications: Excellent interpersonal and communication skills, with the ability to build and maintain influential relationships at all levels of the organization and articulate complex concepts to diverse audiences.
• Agility: Experience delivering high-impact results in fast-paced, matrixed organizations with shifting priorities and complex internal/external stakeholder networks.
• Storytelling with Data: Strong analytical, innovation, and data driven problem-solving skills that use relevant insights to support decision making.

Experience:

• 10+ years of experience in an operational capacity for a global HR Digital Solutions team, or other global HR function combined with experience in process development and/or Business process reengineering
• 5+ years of experience managing and scaling high-performing teams. Experience managing a virtual team preferred.
• Experience working with key HR technologies such as Learning Management platforms, Talent platforms, Recruiting tools, Payroll platforms or Core HCM.
• Experience with process automation and optimization.
• Strong comprehension of HR functions and processes.
• Knowledge of privacy, compliance and risk management practices related to HR technology.

The expected salary range for this position is $115,000 - $140,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$115,000 - $140,000