HR Coordinator

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are seeking a motivated and detail-oriented Human Resources Coordinator to join our HR team. This role is an excellent opportunity for an individual looking to build a career in Human Resources while gaining hands-on experience in employee onboarding, HR administration, employee support, and compliance processes. The successful candidate will play a key role in delivering excellent service to employees, maintaining accurate HR records, and supporting a variety of people-focused programs and initiatives. The position is aligned with HR Coordinator responsibilities that support employee-facing processes, HR operations, and data management.

What you will do:

Responsibilities
•    Contributes to operational excellence in HR by efficiently and accurately executing processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.
•    Provides an excellent service experience when executing employee-facing processes.
•    Proactively identifies opportunities to improve the employee experience, quality, velocity, and/or cost of HR processes.
•    Supports the maintenance of an HR Operations knowledge database and the gathering and reporting of HR operational metrics.

What you will have:

Degree Requirement
Degree or equivalent experience desired

Prior HR Experience
Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
 Level Working Knowledge: 
•    Gathers data for use in the analysis of business processes.
•    Illustrates problems, opportunities and methods for improving existing business processes.
•    Suggests ways to reduce variation and/or waste in processes.
•    Helps evaluate what factors should be addressed in the change program.
•    Participates in requirements analysis for process changes.

Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
 Level Working Knowledge: 
•    Follows defined procedures to document all routine information.
•    Identifies relevant established standards, policies and practices.
•    Fulfills routine information capture needs in own area.
•    Uses automated tools to capture, organize and archive relevant information.
•    Cites examples of different types of relevant information that need to be captured.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
 Level Working Knowledge: 
•    Provides a quality of service that customers describe as excellent.
•    Resolves common customer problems.
•    Responds to unexpected customer requests with a sense of urgency and positive action.
•    Provides direct service to internal or external customers.
•    Documents customer complaints in a timely manner.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
 Level Working Knowledge: 
•    Accurately gauges the impact and cost of errors, omissions, and oversights.
•    Utilizes specific approaches and tools for checking and cross-checking outputs.
•    Processes limited amounts of detailed information with good accuracy.
•    Learns from mistakes and applies lessons learned.
•    Develops and uses checklists to ensure that information goes out error-free.

Employee Relations: Knowledge of the rights and obligations in the employee relations; ability to adhere to legal requirements when handling employee negotiations.
 Level Working Knowledge: 
•    Assists employees with personal or professional problems.
•    Conducts employee satisfaction surveys and documents interviewees' concerns and issues.
•    Explains organizational policies, procedures and processes for dealing with employee relations issues.
•    Addresses routine problems or disciplinary issues related to employee relations, such as grievances.
•    Interprets and communicates employee relations policies and procedures at the local level.

HR: Policies, Standards and Procedures: Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.
 Level Working Knowledge: 
•    Analyzes policy and standards documentation and ensures organizational compliance.
•    Maintains a specific set of standards and associated HR procedures.
•    Communicates and refers potential exceptions upward for review and approval.
•    Assists in the development and implementation of specific procedures.
•    Provides feedback for the improvement of HR procedures.

Human Resources Consulting: Knowledge of HR approaches, tools and techniques; ability to inform, guide and advise managers in HR-related initiatives.
 Level Basic Understanding: 
•    Identifies key roles and responsibilities of the HR consulting function.
•    Collects information on models for effective consulting of HR related issues.
•    Documents various options for solving proposed HR issues and problems.
•    Describes major activities performed and services provided by HR consultants.

Human Resources Operations: Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.
 Level Working Knowledge: 
•    Implements a specific aspect of day-to-day HR operations according to HR strategies.
•    Assists training sessions related to HR processes and systems.
•    Documents routine work flow, resource requirements, dependencies and criticalities.
•    Records all HR data and transactions in Human Resources Information Systems (HRIS).
•    Generates and interprets standards and management reports on HR activities.

Target hiring salary is $62,520-$74,000

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.  It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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