HR Continuous Improvement Specialist

HR

Permanent

Job Description

Specialist, Continuous Improvement

Support bringing the right people in the right place.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

You will be based in Charlotte, NC at our North America Headquarters.

This role is responsible for driving a continuous improvement mindset across the organization. Drives the analysis and measurement of the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. Responsible for facilitation sprints and actions for constant improvement of processes across the People function domain

Your main tasks :

• Collaborates with cross-functional teams under the People function to identify areas for improvement in customer service, HR administration, benefits administration, payroll and HR reporting.
• In partnership with People Delivery Squad, leads HR systems analysis, design, redesign, and reengineering of processes, procedures, and operational changes to increase efficiency, safety, and effectiveness.
• Leads root cause analysis investigations to address process inefficiencies and implements sustainable solutions.
• Drives customer service excellence processes and promotes Onbeat approach; coaches in Onbeat initiatives, continuous improvement sprint exercises, and A3​
• Implements lean methodologies to improve overall operational performance, optimize workflows and eliminate waste.
• Translates customer feedback and technical inputs for improved and streamlined operational delivery into concrete products (process maps, workflows, on the job guides, templates, etc.)
• Owns service governance documents (Service Scope, SLA, etc) and maintains them as per agreements

Qualifications :

• Very good understanding of entire Employee Lifecycle processes and environment for staff and hourly workforce
• Experience in execution of People Data Processes
• Experience in Continuous Improvements methodologies (Lean- Six Sigma, etc.)
• Experience in application of various HR tools (Case Management, HR Portals, Chatbot, Knowledge Management tools, Digital signature tools, E-archiving tools)
• Knowledge of Workday or equivalent tools

Minimum Qualifications :

• Bachelor's degree
• 3+ years of experience in business environment with a focus on CI activities
• Past experience successfully implementing Continuous Improvement initiatives
• Demonstrated Six Sigma experience, Lean training, or equivalent relevant leadership experience of process improvement efforts.

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

Find out more on:

https://www.linkedin.com/company/electrolux/life/lifeatelectrolux

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.