HR Generalist

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

The HR Generalist is responsible for facilitating HR processes at all business locations, enhancing overall organizational operations. This role works in partnership with cross-functional teams to provide a professional level of support as a member of the HR department.

Essential Duties and Responsibilities:

• Handles colleague inquiries and resolves HR-related issues in a timely and professional manner
• Assists with new hire onboarding and performs follow up check-ins
• Mediates and resolves employee relations issues
• Provides guidance to managers and employees on performance-related matters
• Handles counseling, terminations, and exit interviews
• Assists employees with benefit-related inquiries and ensures compliance with company policies
• Identifies training needs and coordinates professional development programs
• Supports the design and implementation of training initiatives to enhance employee skills
• Stays current on employment laws and regulations to ensure compliance
• Assists in the development and implementation of HR policies and procedures
• Prepares reports by collecting, analyzing, and summarizing data and trends
• Manages reporting of monthly and yearly audits
• Assists in evaluation of reports, decisions, and results of departments in relation to established goals
• Provides support to the HR teams, with a high attention to detail
• May influence others within the HR team through the explanation of facts, policies, and practices
• Oversees office operations, including facilities management, supply inventory, and vendor management.
• Coordinates and schedules meetings, including booking meeting rooms, sending out invitations, and preparing meeting materials.
• Assists with event planning and coordination for events or team-building activities.
• Collaborates with other departments to ensure effective communication and coordination of HR initiatives.
• Fosters a positive and inclusive workplace culture
• Researches, analyzes, and documents findings
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Knowledge, Skills, and/or Abilities Required:

• Practical knowledge of applicable work area
• Solid understanding of the applicable employment laws and regulations
• Ability to work independently on projects and processes with general supervision
• Ability to situationally adapt and understand new technology/processes as per business requirements
• Outstanding communication skills both verbal and written
• Organizational skills with the ability to handle multiple projects
• Ability to work constructively under stress and pressure in a fast paced, multi-tasking environment
• Excellent team skills with the ability to create effective relationships with peers and leadership

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience • 2+ years of relevant experience
• Preferred: HRCI and/or SHRM certification

Working Conditions:

• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.