HR Connect Inquiry Management Specialist

Are you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s HR Connect Inquiry Management Team.

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The HR Connect Inquiry Management Team is responsible for optimizing the sustainable and cost-effective availability and mobilization of appropriate people skills required to deliver scope of services and at the expected level of quality.

The HR Connect Inquiry Management Specialist delivers the service to Citi employees; this in the context of a multi-country EMEA HR & Payroll internal standard operating model.

What you’ll do

• Provide HR support; accurately, on time and with the highest level of customer experience focus.

• Keep all set deadlines and meet all required service standards.

• Gain in-depth knowledge of all aspects of HR administration.

• Ensure compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.

• Play an integral role to ensure successful delivery through adherence to processes and tools, identification/management of risks and issues, facilitation of and participation in key meetings, on-time completion of milestones and deliverables to meet expectations.

• Work with users to identify system and process enhancements opportunities.

What we’ll need from you

• Bachelor’s/University degree or equivalent experience in Economics, HR.

• Excellent communication skills in English.

• 1 year of professional experience (preferably in HR Administration).

• Proficient in Microsoft Office: Outlook, Word, Excel, Power Point.

• Strong analytical skills and detail focus.

• Strong customer service orientation.

What we can offer you

In this HR Connect Inquiry Management Specialist role, you will have the opportunity to develop further result-driven service delivery competencies experiencing a fast-growing portfolio of services; this in the context of an increasingly defined and structured but also complex and often sensitive customer service delivery model. You will also gain an in-depth knowledge of HR and proficiency in Workday and ServiceNOW.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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