Join us as an HR Case Consultant
- Join us in a fast-paced role, where you’ll be interacting with stakeholders across the business, providing professional advice, guidance and support to managers of all levels
- You'll manage a diverse portfolio of HR cases, including disciplinary, grievance, flexible working and absence
- It’s an opportunity to be recognised for your expertise and your ability to provide proactive support to our business
- We're offering this role at associate level
What you'll do
As an HR Case Consultant, you’ll deliver effective coaching and support for the business to enable them to confidently deal with HR issues. You’ll be managing a portfolio of employee grievance, disciplinary and absence cases or employee health cases, advising and supporting people managers on related matters.
We’ll look to you to provide consistent advice on the interpretation and application of in scope policies, relevant employment law and taking into account any jurisdictional practices.
Additionally, you’ll be:
- Leading or contributing to project activity to enhance our service
- Using skilled and in-depth probing to make an assessment of each situation and advise a realistic, business focused solution
- Minimising risk to the business by ensuring a consistent approach to diagnosis of issues and the subsequent advice and actions
- Managing allocated case portfolios in-line with targets in relation to health advisory and maintaining a communication flow with the business throughout the life of the case
- Proactively contributing to and supporting ongoing continuous improvements across the Policy & Advice operation to enhance our ways of working and simplify it for the customer
The skills you'll need
To be successful in this role, you’ll need a background in risk assessment and management, coupled with the ability to probe, evaluate and diagnose complex situations and provide practical solutions. We’ll expect you to have previous experience of working in a professional HR capacity, incorporating relationship management and coaching.
Crucially, you’ll have the ability to demonstrate excellent communication, influencing and conflict resolution skills, and the ability to adapt them where appropriate to minimise risk for the business.
Additionally, you’ll need:
- At least five years of experience and a thorough working knowledge of HR policies and procedures and employment law interpretation
- Apply excellent analytical and problem-solving skills to assess risk accurately and make evidence-based decisions
- The ability to manage relationships with the appropriate third parties to make sure workplace adjustments are implemented efficiently and smoothly, and to manage health benefits cases
- Provide advisory support to leaders and managers on diverse people-related matters through digital channels such as chat-based platforms, virtual meetings, and case management systems
- Comprehensive understanding of organizational policies and employee relations processes, including the management of underperformance, flexible working request, conduct issues, absence, investigations, and workplace concerns
- Demonstrate strong stakeholder management capabilities with effective influencing and communication skills to foster positive working relationships across
Hours
45Job Posting Closing Date:
06/10/2026Skills Required
- At least five years of professional HR experience
- Thorough knowledge of HR policies and procedures
- Working knowledge of employment law interpretation and jurisdictional practices
- Experience with risk assessment and management
- Ability to assess and diagnose complex situations and provide practical, business-focused solutions
- Relationship management and coaching experience
- Excellent communication, influencing, conflict resolution, analytical, and problem-solving skills
- Experience managing employee relations cases, including underperformance, flexible working, conduct, absence, investigations, and grievances
- Ability to manage third-party relationships and workplace adjustments
- Experience managing health benefits or employee health cases
- Ability to provide advisory support through chat platforms, virtual meetings, and case management systems
- Strong stakeholder management capabilities
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
