HR Business Partner

JOB TITLE: HR BUSINESS PARTNER

DEPARTMENT: HR 

REPORTS TO: COUNTRY MANAGER 

Brief Job Summary: 

Key Duties & Job Responsibilities 

• The Human Resource Business Partner is tasked with ensuring alignment between business operations and the HR practices and objectives. This role is also responsible for delivering a people driven service, aligning both people management and company needs to help drive our vision, mission and values.
  
• Provide an excellent internal customer experience by creating clear channels for employees within your oversight group to raise questions or concerns, an empathetic approach to addressing these, with a quick turnaround time to resolution. 
  
• Lead the response to any disciplinary HR issues, either disciplinary or emergency-related for employees in your oversight group. 
  
• Support the team through facilitation, tools development, coaching, and escalation where needed to ensure they receive regular performance reviews, have a positive working relationship with their manager, know how to navigate and envision their career path, and troubleshooting challenges that they are facing. 
  

Recruiting/Talent Sourcing and onboarding 

• Develop and execute workforce plans, provide exceptional candidate experience, and build and maintain a candidate pipeline through networking. 
  
• Regularly review appropriateness of job contents within your oversight for all new and updated job descriptions, prior to submitting for job grading or advertising. 
  
• Be the point person to run all Job adverts with the relevant platforms as required. 
  
• Collaborate with managers to ensure an exceptional onboarding experience for new joiners. 
  
• Track employee exits and manage the offboarding process while ensuring a good experience for the exiting employees. 
  

Engagement, and Team Culture 

• Prepare the team for annual employee engagement surveys. 
  
• In response to the engagement feedback, work to implement initiatives from the engagement survey 
  
• Hold regular check-ins with the teams, could be through call or in person whenever possible.
  
• work to understand the unique perspective of the team, their needs and priorities, in order to improve their interaction and morale 
  
• Drive and follow up with managers for quarterly team recognitions. 
  

HR Operations & Process improvement 

• Prepare contracts for new joiners and ensure they are duly signed 
  
• Provide storages of contracts with no access to unauthorized persons 
  
• Ensure accurate information of your oversight team in the HRIS 
  
• Track all employees on performance improvement plans and monitor closure/exit. 
  
• Monitor the performance improvement process and ensure that governance and documentation standards are adhered to. 
  
• Maintain clear and detailed knowledge of the industry trends, best practices, and labor laws. 
  

Strategic HR initiatives 

• Play a critical role in supporting the execution of team annual and bi-annual reviews. 
  
• Work on the learning and development to assess training needs of the team. 
  
• Promote a learning culture within your oversight team by supporting team members to sign up for available opportunities. 
  
• Follow up to ensure your leaders in your team and embrace a culture of providing meaningful feedback to their teams. 
  
• Contribute to the teams annual strategic plans by sharing ideas, insights and following through to ensure the required projects are executed. 
  

Key performance indicators and Metrics.

Person 

Specifications: 

• Qualifications, experience and skills: 
  
• The applicant must hold a Bachelor’s degree in BBA, Industrial and Community Psychology from a recognized institution 
  
• Three years of Talent or HR experience. 
  
• Exposure to recruiting practices to support all recruiting efforts which are extensive as we continue to grow consistently. 
  
• Must possess excellent communication and interpersonal skills. 
  
• Proven organizational skills and the ability to succeed in a fast-paced environment 
  
• Proven ability to take initiative, think on your feet, and make well thought through and fast decisions. 
  
• Experience building relationships with customers, candidates, and/or internal departments. 
  
• A track record of demonstrating a strong work ethic, integrity and personal accountability. 
  
• Demonstrated ability to be consultative, persuasive, and diplomatic. 
  
• Ability to manage and lead team