HR Business Partner

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, we are transforming customer experience through empathy, AI innovation, and global impact. As an HR Business Partner, you will play a critical role in supporting and developing our North America HR operations within a dynamic and fast-paced global organization. This position is ideal for a driven HR professional who thrives in a collaborative environment and is eager to contribute to HR initiatives that shape our people strategy.

In this role, you will partner with HR Business Partners and leaders to support and enhance HR processes that improve operational efficiency and employee engagement. You will bring a blend of analytical skills, creativity, and problem-solving to help inform and strengthen HR initiatives while ensuring compliance with employment laws and policies.

Responsibilities:

• Provide operational and analytical support to HR Business Partners across North America.
• Develop and facilitate HR-specific training to strengthen technical and relational capabilities within HRBP teams.
• Assist in maintaining HR policies, procedures, and HR processes such as performance management and job requisition workflows.
• Maintain and audit HRIS database records and employee files to ensure data integrity and compliance.
• Generate, analyze, and interpret HR reports, metrics, and dashboards to support business decision-making.
• Support HR and cross-functional partners with activities related to Inclusion.
• Ensure compliance with all applicable employment laws and regulations in the United States.
• Partner with HR leadership and Centers of Excellence (COEs) to support alignment of HR practices and regional/global priorities.
• Provide feedback and insights that contribute to ongoing HR process and tool improvements.

Expected Contributions and Behaviors:

• Demonstrate in-depth knowledge of HR functions and how they operate within a global organization.
• Identify opportunities that enhance the effectiveness of HR processes and team workflows.
• Serve as a trusted advisor to HR leaders and teams, offering insights and practical solutions.
• Exhibit strong communication, relationship-building, and consulting skills.
• Embrace curiosity, agility, and innovation, particularly in the evolving HR and AI landscape.

Minimum Qualifications:

• 1–3 years of experience in Human Resources or related field.
• Bachelor’s degree or equivalent work experience.
• Strong proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables, reporting).
• Experience working with HRIS systems.
• Understanding of HR policies, procedures, and employment regulations.
• Excellent written and verbal communication skills.
• Proven ability to handle confidential information with discretion.
• Knowledge of labor relations, learning systems (e.g., Articulate), or HR analytics tools is a plus.

Preferred Qualifications:

• Highly organized with strong attention to detail and ability to prioritize effectively.
• Experience working in a fast-paced, global environment.
• Strong problem-solving skills and customer-focused mindset.
• Bilingual or multilingual communication skills preferred.

#LI-AR1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.